Marques Boykin-Spates

• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Surveyed customers by phone to promote products and services that would best fit needs.
• Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
• Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
• Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
• Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.

Highest Rank: E-6 First Class Petty Officer Admin Supervisor

• Perform clerical and personnel security and general administrative duties, including typing and filing.
• Prepare and route correspondence and reports.

- Maintain records, publications, and service records.

- Counsel office personnel on administrative matters.

- Perform administrative support for shipboard legal proceedings and maintain shipboard legal files.

- Conduct reporting/detaching required retention related interviews on personnel.

- Prepare and maintain personnel security documents and perform other personnel related. functions; and serve as office managers.

-Attend meetings and updates to the Commanding Officer concerning matters of personnel.

Command Pay and Personnel Administrator

-processed travel claims for new reporting personnel

-worked with Personnel Support Detachment to ensure the command was following the guides they put out and

gave feedback on how to improve the process of getting Sailors paid.

-Conducted monthly inspections on Sailors accounts to ensure that their pay and entitlements were correct.

-Assisted Sailors in updating their dependents in the Navy Standard Integrated Personnel System.

Defense Travel Systems Level 15

- managed the budget for the command and worked with the Navy to report how much money is needed to complete missions.

- Coordinated with hotels and rental companies to ensure Sailors were provided with housing and the essential that they may need before and while on mission.

- processed and reviewed DTS travel claims before and after missions, ensuring Sailors received the correct entitlements.

- Gave briefs to the upper command on what was needed for a personnel standpoint to complete the mission and gave advice and answered questions that they may have as needed.

- Coordinated with foreign civilians to complete and know all documentation that was needed when Sailors traveled outside the country.

Command Career Counselor

- Managed the Command Career Development Program

- Organized and Conducted meeting with newly reported Sailors and their direct Supervisors to answer and questions the Sailor may have, identify goals, inform Sailors of the expectations of the scope of their job, and let them know opportunities that were available to such as school and educational programs.

- Inspected command programs to ensure they were on track such as Suicide, Command Moral, Drug Alcohol Program Advocate, Command Financial Program and Command Equal Opportunity Program. Reported findings to the Commanding Officer and gave suggestions on how to improve the command.

- Helped unrated Sailors obtain a rate that suits them and meets the needs and goals of the Navy.

- Assisted Sailors in picking orders via Career Management Systems Interactive Detailing.

- Provided monthly reports on Sailor status that is in their window to pick orders to the upper chain of command.

Command Duty Officer

- Opens and closes the building and ensures it is safe to enter.

- Ensures all orders and compliance is met throughout the workday.

- Keep a log of everyone who enters and exits the building.

- Report and handle crises that may arise.

- Conduct spot checks of personnel and watch stations to ensure watches are being properly stood. - Conduct

roves in the building and outside the building periodically.

- Transport personnel to and from official government business using the government vehicle.

Supervisor: CURTIS ALDRIDGE (678 823 2211)

Okay to contact this Supervisor: Yes

• Booked new inmates into facility and processed inmates for release.
• Completed intake paperwork, fingerprints, and searches.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Observed behavior of residents individually and in groups.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Interviewed inmates to obtain information and assess needs.
• Received and accounted for personal possessions and determined inmate work assignments.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Built solid relationships with staff and residents to keep institution safe and secure.
• Established positive working relationships and maintained boundaries with resident offenders.
• Coordinated with other law enforcement personnel to exchange information.
• Supervised inmates during meals, recreation and other activities.
• Responded to emergency situations and de-escalated hostile confrontations.
• Responded to inquiries from inmates and other members of public.
• Investigated and responded to incidents of inmate misconduct.
• Documented inmate behavior and activities in logbooks.
• Assisted in intake and release of inmates.
• Enforced rules and regulations to maintain order among inmates.
• Interviewed inmates to obtain information and evidence.
• Received and inspected mail, property and funds from visitors on behalf of designated inmates.

- Provided care for intellectually disabled adults who had levels of functioning from mild to severe.

- Daily and consistently implemented approved and scheduled active treatment programs for residents to include areas of self-care, daily living, socialization, recreation, leisure speech, community awareness, and vocational/prevocational skills.

- Ensured residents safety.

- Implemented de-escalation techniques when residents became irritated and assisted residents with their short and long-term goals.

- Accurately documented residents’ information to include behavior issues, toileting, food/fluid intake, and active treatment following each activity.

- Transported residents on community trips, appointments, and emergency visits.

- Performed mealtime procedures and made sure residents were properly dressed.

Supervisor: Robert Bell 786 288 9674

Okay to contact this Supervisor: Yes