Marques Fernandez

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.

Supporting the Industrial Networking division. Responsible for our outside sales team, application engineers and clients in specified regions. Responsible for maintaining ongoing interpersonal professional relationships and offering support for many different things between customer/company.

• Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected.
• Contacted customers via phone and email to explore connections, offer services and cement relationships.

• Responsible for setting up new lines of service as well as retention
• While there hit my sales goal every month
• Provided every customer with professional and polite support for sales and service needs.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Recommended optimal merchandise based on customer needs and desires.

• Handled over 250 cases a day about shipping issues, Product support, and tablet issues dealing with the play store
• Investigated and resolved customer complaints to foster satisfaction
• Monitored multiple databases to keep track of all company inventory.

• Responsible for 5 employees making sure department and store hit all numbers
• Key carrier responsible for opening and closing the store
• Balanced the safe and set schedule for my department
• While in charge hit 100% of all sales and training goals
• Supervised and responsible for helping new employees learn company policies

• Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
• Customize insurance programs to suit individual customers, Sell various types of insurance policies to individuals
• Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms

• Help customer's in different departments with any of their needs

• Oversee that proper care and adjustments were being used in repairing customer's computers
• Handle large amounts of different customer service functions
• Open and closing of the store
• Develop plans to make sure department made its goals