Marques Jenkins
Summary
I am a Certified Agile Project Manager possessing an extremely diverse background with a specialization in the areas of Project Management, and Software Development. My background includes a record of proven success and customer endorsements in supporting high-visibility enterprise-wide efforts, initiatives and events. I am a flexible, resourceful, meticulous, process oriented, self-motivated professional who is accustomed to working within fast paced environments, leading multiple high-level enterprise-wide projects at a time and delivering with superior performance and successful results that align within the projects timeline, scope, and budget. I believe in establishing meaningful relationships with customers, clients, and stakeholders that are generated from the foundation of clear, frequent, concise, communication.
Overview
10
10
years of professional experience
Work History
Senior Scrum Master
Royal Caribbean Cruise Line (TEKsystems)
05.2023 - Current
- Served as the Senior Scrum Master for multiple digital platform teams.
- Enhanced team productivity by implementing Agile methodologies and improving communication between cross-functional direct-to-consumer digital platform teams.
- Improved digital platform team visibility and delivery by conducting daily stand-ups, sprint planning, backlog refinement, sprint reviews and demos, scrum-of-scrums, and bi-weekly stakeholder alignment meetings for multiple direct-to-consumer digital platform teams.
- Reduced time-to-market with efficient backlog management and prioritization of tasks based on business objectives.
- Fostered a culture of continuous improvement by metric tracking, and leading retrospectives to identify areas for process enhancements.
Senior Scrum Master
Anywhere Real Estate (Silver Search, Inc)
04.2022 - 05.2023
- Senior Scrum Master supporting the Learning Platform (TLP) direct-to-consumer team, as well as the MyDeals back-end team.
- Facilitated all Scrum ceremonies ranging from sprint planning, daily-stand-up, product & technical refinement, sprint review, retrospective, and monthly roadmap Reviews.
- Worked directly with product leaders, development team members, and external stakeholders to refine, estimate, initiate, and deliver direct-to-consumer and backend products and features.
- Managed project team forecasts and budgets to ensure the project was within budget.
Senior Agile Delivery Coach & Scrum Master
REEF Technology
11.2020 - 04.2022
- Senior Scrum Master supporting the getREEF direct-to-consumer scrum team through servant leadership by teaching and coaching Agile Scrum best practices.
- Helped the team understand the empirical nature of the Scrum framework while using the data driven approach when building getREEF products.
- Pulled the team to adopt constant improvements, while also being accountable for the team's overall effectiveness.
- Served the team by removing blockers and impediments to the flow of business value.
- Coached the team to self-organize, become more autonomous, and make decisions that align with the organizations goals.
- Facilitated all scrum ceremonies ranging from sprint planning, daily-stand-up, product & technical refinement, sprint review, retrospective, and release planning.
- Worked with the development team members to refine and estimate the level of effort needed to complete feature work and tasks.
- Worked with team designers to create consumable mockups & wireframes for direct-to-consumer products.
- Worked with campaign owners and product team leaders to establish a concise roadmap.
- Monitored team practices to establish high level of performance.
Agile IT Project Manager
ChenMed
05.2019 - 11.2020
- Agile IT Project Manager supporting the Project Management Office (PMO) by managing enterprise wide IT initiatives through the agile/scrum and traditional project management frameworks.
- Successfully managed several top prioritized initiatives within the organization to include the implementation of video-telehealth, COVID-19 response, physician recruitment management, internal and external corporate website deployments, software upgrades (ServiceNow, Salesforce), and Dell computer lease deployments.
- Conducted sprint planning ceremonies with project team members to align on our committed work within the sprint iteration.
- Conducted daily-stand-up ceremonies with project team members to ensure project delivery, identify potential blockers, and align on project work. Conducted bi-weekly sprint review ceremonies to review, display, demonstrate, and gain business stakeholder's approval that the committed goal has been accomplished.
IT Project Manager
Department Of Homeland Security, HQ, (EGlobalTech)
02.2017 - 03.2019
- IT Project Manager supporting the DHS OCIO Project Management Office (PMO) by managing and supporting agency wide IT requirements and initiatives through all phases of the project management lifecycle.
- Successfully managed several high visibility projects requested by the Secretary (S1) of the Department of Homeland Security (DHS).
- Created statements of work (SOW) detailing project requirements, business needs, and project schedules.
- Negotiated price quotes with contracted vendors and presented costing and financial concerns to senior leadership and Accountable Business Stakeholders.
- Ensured compliance with contract provisions pertaining to schedules, quality, reports, and industrial security requirements.
- Conducted regular project status reviews to get progress reports and discuss issues that may affect the delivery/completion of the project and/or its objectives.
- Monitored task expenditures for compliance with contract and budgetary requirements.
- Assembled a team of subject matter experts on a recurring and ad-hoc basis to develop service delivery solutions required to satisfy the customer's needs.
- Conducted Integrated project team meetings with key stakeholders to discuss business, financial and end-user requirements.
Project Manager
Department Of Homeland Security, FEMA, (CALIBRE)
05.2016 - 01.2017
- Project Manager supporting FEMA's records management division by successfully completing numerous high visibility projects in efforts of revitalizing the infrastructure and procedures in place throughout the division.
- Constructed FEMA's first digital live roster detailing the hundreds of Records Liaison Officers (RLO) and Records Custodians (RC) positioned throughout the United States and its territories, enabling FEMA senior leadership to effectively track all Records Liaison Officer (RLO) and Records Custodian (RC) appointments, as well as their disposition schedules.
- Enabled FEMA's Records Management Division (RMD) the capability to hold bi-monthly RLO and RC teleconferences in which critical information, schedules, and compliance topics were discussed.
- Created numerous standard operating procedure (SOP) documents as an instructional tool for management personnel (Directors, Assistant Administrators, and Regional Administrators) providing them with the process of how to officially appoint FEMA Records Liaison Officers (RLO) and Records Custodians (RC).
- Monitored project performance to identify areas of improvement and make adjustments.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Project Manager
Department Of Defense, HQ, (CALIBRE)
10.2015 - 05.2016
- Project Manager supporting Washington Headquarters Services' (WHS) ability to manage the Pentagon's facility maintenance condition assessment.
- Implemented a manual tool, entitled the condition assessment management system (CAMS), which was deployed to Pentagon technician personnel, enabling the capability of tracking, monitoring and resolving deficiencies.
- Analyzed 5.083 deficiencies equaling (~144M) and developed work packages.
- Developed and trained approximately 35 key stakeholders for 65+ hours on re-engineered condition assessment management system (CAMS) process improvements and resources established within the tool.
Project Manager
Department Of Defense, FBSO, (CALIBRE)
09.2013 - 10.2015
- Project Manager supporting the Federal Business Systems Office (FBSO) as the manager of the Federal Business Systems Office (FBSO) Help Desk.
- Established a project team with International Business Machines (IBM), specializing in the customization of asset management data applicable to the Federal Business Systems Office (FBSO) business requirements through the Maximo software solution.
- Managed the deployment of personal digital assistant (PDA) devices, electronically synced with the customized Maximo software solution which developed and analyzed facility and operational work orders and preventative maintenance schedules throughout the Pentagon to achieve improved accountability.
- Conducted and ensured quality control/audits of facility work orders and preventative maintenance tasks via inspections.
- Created service request detailing mechanical and IT issues.
- Created daily reports exhibiting new, open, in-progress, and recently closed service request.
- Documented data errors, applied timely corrective measures and produced reports as required for Department of Defense (DOD) leadership.
- Organized, analyzed, and translated data into useful, automated information for dashboard reporting.
- Improved process performance, and recommended strategies to meet customer information objectives.
- Ensured compliance with standard operating procedures (SOP).
- Served as a liaison between the department's internal and external stakeholders communicating to meet customer needs.
Education
Bachelor of Science - Criminal Justice
Liberty University
Lynchburg, VA05.2012
Skills
- Project Management
- Agile Coaching
- Client Relations
- Project Planning
- Budget Control
- Data Analysis
- Presentation Skills
- Cross-functional Collaboration
- Risk Assessment
- Conflict Resolution
- Emotional Intelligence
- Stakeholder Engagement
- Release Planning
- Organizational Skills
- Technical Understanding
Timeline
Senior Scrum Master
Royal Caribbean Cruise Line (TEKsystems)
05.2023 - Current
Senior Scrum Master
Anywhere Real Estate (Silver Search, Inc)
04.2022 - 05.2023
Senior Agile Delivery Coach & Scrum Master
REEF Technology
11.2020 - 04.2022
Agile IT Project Manager
ChenMed
05.2019 - 11.2020
IT Project Manager
Department Of Homeland Security, HQ, (EGlobalTech)
02.2017 - 03.2019
Project Manager
Department Of Homeland Security, FEMA, (CALIBRE)
05.2016 - 01.2017
Project Manager
Department Of Defense, HQ, (CALIBRE)
10.2015 - 05.2016
Project Manager
Department Of Defense, FBSO, (CALIBRE)
09.2013 - 10.2015
Bachelor of Science - Criminal Justice
Liberty University
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