Marques Lawrence
McDonough,GA
Summary
Successful Key Manager bringing proven expertise in retail staff training and leadership. Manages operations effectively to consistently exceed targets. Dedicated to maximizing customer satisfaction and sales by coaching and motivating exceptional performance from associates.
Overview
13
13
years of professional experience
Work History
Key Manager
Texas Roadhouse
McDonough, Georgia
11.2021 - 06.2024
- Assisted customers with locating and securing desired products.
- Opened and closed store in absence of senior managers.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Helped senior management achieve store targets by monitoring and motivating back-line staff
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Trained, managed and motivated employees to promote professional skill development.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Mentored newly hired staff in upselling techniques to improve sales.
Salesperson
Viva Dodge Chrysler Jeep
El Pas, Texas
04.2021 - 09.2021
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Developed eye for detail and suggested accessories to complement purchase.
- Acquired new customers and identified unique needs to deliver relevant products.
- Developed key customer relationships to increase sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Leveraged CRM system to manage sales activities and track sales performance.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Followed up with clients after installations to assess quality service and customer satisfaction.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Adhered to company initiatives and achieved established goals.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Used CRM database to track referral and appointment data.
- Monitored customer order process and addressed customer issues.
- Initiated communication with potential and current clientele to highlight product advantages.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Demonstrated product features to align with customer needs.
Food Line Leader
Jim N Nicks Bar-B-Q
McDonou, Georgia
08.2017 - 02.2021
- Explained goals and expectations required of trainees.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Prepared workstations with ingredients and tools to increase efficiency.
- Observed food safety and sanitation protocols to reduce germ spread.
- Guided newly hired employees in gaining understanding of various company programs through leadership, insight, and mentoring.
- Monitored temperatures of prepared food and cold-storage areas.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Distributed food to service staff for prompt delivery to customers.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Established a secure and vibrant workspace that was showcased on the Food Network.
Cheese Maker
Ken's Foods
McDono, Georgia
08.2016 - 08.2017
- Managed cheese making vats and associated touch-screen controls to precisely control factors such as pH.
- Controlled curdling process to separate fat and protein from whey and water.
- Sampled cheese products regularly to assess quality and adjust process to reach flavor targets.
- Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Identified, troubleshot and resolved wide range of mechanical malfunctions and production concerns.
- Filled processing containers, including kettles, pressure cookers and vats with various ingredients in preparation for mixing.
- Used paddles and agitators in large vats to heat, mix and blend ingredients.
- Selected, measured and weighed ingredients in specified amounts.
- Produced food products of desired flavors, textures, colors and bouquets by properly interpreting and following established recipes and procedures.
- Graded final results according to government regulations, internal standards or customer specifications.
- Conducted tests to ascertain moisture content, acidity level or other important facets of materials undergoing processing changes.
- Recorded production data for each product batch, including ingredients used, time cycles and temperatures.
- Removed final products, packaged in designated containers and prepared items for shipment or further processing.
Assistant Kitchen Manager
Shane's Rib Shack
Colombus, GA
12.2013 - 07.2014
- Received, organized and rotated paper goods and food ingredients.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Maintained budgeted food costs using tools within inventory management system.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Distributed food to service staff for prompt delivery to customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Commissary Bagger
Fort Benning Commissary
Fort Benning, Georgia
12.2011 - 02.2013
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Greeted customers to build rapport and increase customer satisfaction.
- Bagged customer items in alignment with industry best practices.
- Illustrated solid work ethic and commitment through consistent attendance.
- Inspected outgoing shipments to maintain quality assurance standards.
- Collected shopping carts from parking lot and returned to store.
- Answered customer questions regarding products and store services.
- Assisted customers with unloading purchases onto conveyor belt at checkout.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Delivered courteous, prompt service by quickly attending to customer needs and requests.
- Kept the check out process running smoothly by consistently replenishing bag supply and retrieving grocery baskets and carts.
- Demonstrated product expertise and directed guests to product locations.
- Delivered customer service to shoppers in order to provide product knowledge and help customers select best products.
Education
BBA - Accounting And Business Management
Georgia State University
Atlanta, GA05-2019
High School Diploma -
Northside High School
Columbus, GA05-2014
Some College (No Degree) - Accounting
University of West Georgia
Carrollton, GASkills
- Customer Service
- Product Descriptions
- Store Organization
- Inventory Management
- POS operations
- Business Development
- Sales monitoring
- Willingness to Learn
- Superior Work Ethic
- Recruitment and Training
- Customer outreach
References
References available upon request.
Timeline
Key Manager
Texas Roadhouse
11.2021 - 06.2024
Salesperson
Viva Dodge Chrysler Jeep
04.2021 - 09.2021
Food Line Leader
Jim N Nicks Bar-B-Q
08.2017 - 02.2021
Cheese Maker
Ken's Foods
08.2016 - 08.2017
Assistant Kitchen Manager
Shane's Rib Shack
12.2013 - 07.2014
Commissary Bagger
Fort Benning Commissary
12.2011 - 02.2013
BBA - Accounting And Business Management
Georgia State University
High School Diploma -
Northside High School
Some College (No Degree) - Accounting
University of West Georgia