Marques Matthews
Las Vegas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cook/Cashier
Moe's Southwest Grill
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Food Runner / Busser
Hofbrauhous Las Vegas
01.2024 - 07.2024
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Assistant Manager
Terrible Herbst's
07.2023 - 01.2024
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Agent
Worldcrawl
02.2023 - 06.2023
- Explained features and advantages of Worldcrawl's products or services to promote sales.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
Food Runner/Server
Carlos'n Charlie's
04.2022 - 02.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Bartender Assistant
Caesar's Entertainment
12.2022 - 01.2023
- Learned how to make wide variety of mixed drinks.
- Replaced empty kegs and soda syrups.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Greeted customers and provided friendly, knowledgeable service.
Barback
Catherine Rodney's Irish Pub & Restaurant
03.2019 - 10.2019
- Stocked ice, mixers and alcohol, cut lemons, limes and oranges, and assisted patrons
- Delivered food to customers at bar and tables.
- Assisted in setting up and breaking down bar area for special events.
- Replaced empty kegs and soda syrups.
Education
Bartendering Classes -
Delaware Technical Community College
Wilmington, DE06.2018
Bachelor's Degree - Art
The Art Institute of Philadelphia
Philadelphia, PA06.2017
Skills
- Recipe modification
- Food presentation
- Sanitation
- Team member support
- Order delivery practices
- Daily specials memorization
- Table setting
- Mixology
- Basic accounting
- Safe service compliance
- Bar restocking
- Health codes compliance
- Highly reliable
- Wine and liquor expertise
Accomplishments
- Promoted to Server from Food Runner after only 6 months for exceptional performance.
- Trained and mentored 10+ employees.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Nevada Food Handler Safety Certification, 2022
- Las Vegas Work Card, 2022
- Las Vegas Non-Gaming Card, 2022
- Nevada Alcohol Awareness/Education Card, 2022
- State of Nevada Cannabis Contractor License, 2023
- LAS Security Card, Tan, 2024
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cook/Cashier
Moe's Southwest Grill
02.2024 - Current
Food Runner / Busser
Hofbrauhous Las Vegas
01.2024 - 07.2024
Assistant Manager
Terrible Herbst's
07.2023 - 01.2024
Sales Agent
Worldcrawl
02.2023 - 06.2023
Bartender Assistant
Caesar's Entertainment
12.2022 - 01.2023
Food Runner/Server
Carlos'n Charlie's
04.2022 - 02.2023
Barback
Catherine Rodney's Irish Pub & Restaurant
03.2019 - 10.2019
Bachelor's Degree - Art
The Art Institute of Philadelphia
- Nevada Food Handler Safety Certification, 2022
- Las Vegas Work Card, 2022
- Las Vegas Non-Gaming Card, 2022
- Nevada Alcohol Awareness/Education Card, 2022
- State of Nevada Cannabis Contractor License, 2023
- LAS Security Card, Tan, 2024
Bartendering Classes -
Delaware Technical Community College
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