Marques Raven
San Antonio,TX
Summary
Results-driven Sales Associate with a proven track record at Iheart Media Corporate. Known for productivity and efficient task completion. Adept in Account Portfolio Oversight and Proficient Customer Engagement. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
23
23
years of professional experience
Work History
Accounts Receivable Executive
Iheart Media Corporate
San Antonio, TX
05.2015 - Current
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Responded promptly to customer inquiries regarding billing issues or other matters related to Accounts Receivable activities.
- Reconciled discrepancies between accounts receivable ledger and general ledger accounts.
- Negotiated payment plans with delinquent accounts to maximize recovery rates.
- Prepared detailed reports on accounts receivable status for senior management review.
- Communicated regularly with customers regarding their account status, payment history, and any changes or updates to billing information.
- Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and from customers.
- Checked postings and documents for correctness, accuracy and proper coding.
Home Mortgage Consultant
Wells Fargo
San Antonio, TX
05.2012 - 05.2015
- Provided detailed information regarding mortgage products, rates, and terms to customers.
- Assisted customers in selecting the best mortgage product based on their individual needs and goals.
- Prepared and submitted paperwork to lenders for approval of loans.
- Researched complex financial issues related to mortgages and provided solutions as needed.
- Maintained current knowledge of industry regulations, standards, and trends.
- Ensured compliance with all federal and state laws governing mortgage lending activities.
- Advised customers on strategies for improving their credit scores in order to qualify for better interest rates or more favorable loan terms.
- Collaborated with other departments within the organization to ensure that customer needs were met in a timely manner.
- Gathered client debt, credit and income information to determine loan eligibility.
Credit Card Collection Agent
Chase Bank
San Antonio, TX
08.2004 - 04.2012
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Resolved billing discrepancies and customer credit issues.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Provided training and guidance to new collections staff on best practices and company policies.
- Conducted credit risk assessments on new and existing customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Associate
ACE Cash Express Inc.
San Antonio, TX
02.2002 - 07.2004
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
John Jay High School
San Antonio, TX06-1999
Business
UTSA
San Antonio, TXBusiness
Northwest Vista College
San Antonio, TXSkills
- Effective Conflict Resolution
- Protocol Adherence
- Proficient Customer Engagement
- Punctual Deadline Management
- Account Portfolio Oversight
- Client Requirements Analysis
- Professional Demeanor
- Collaborative Partnership Development
- Thorough Product Understanding
- POS System Management
Timeline
Accounts Receivable Executive
Iheart Media Corporate
05.2015 - Current
Home Mortgage Consultant
Wells Fargo
05.2012 - 05.2015
Credit Card Collection Agent
Chase Bank
08.2004 - 04.2012
Sales Associate
ACE Cash Express Inc.
02.2002 - 07.2004
High School Diploma -
John Jay High School
Business
UTSA
Business
Northwest Vista College
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