Marques Stevens-Clark
Georgetown,DE
Summary
Results-driven professional with extensive experience in laboratory testing and wastewater treatment. Recognized for implementing quality control measures and optimizing workflows to ensure compliance with safety standards and improve operational effectiveness. Detail-oriented worker with proven expertise in quality control and laboratory safety protocols. Committed to enhancing operational efficiency through problem solving and team collaboration. Reliable individual with hands on experience in managing kitchen staff and implementing/enforcing sanitary standards. Proper food handling skills, making sure customer satisfaction takes priority.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lab Technician
Merck Animal Health
06.2022 - Current
- Conducted laboratory tests on animal health products, ensuring compliance with regulatory standards.
- Operated and maintained laboratory equipment for accurate testing and analysis.
- Collaborated with team members to streamline workflows, enhancing overall efficiency in lab operations.
- Documented experimental results meticulously, contributing to data integrity and traceability.
- Trained new technicians on standard operating procedures and best practices in the lab environment.
- Implemented quality control measures to improve reliability of test outcomes and processes.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Identified areas for process improvement, implementing changes that increased overall lab performance.
Wastewater Treatment Plant Operator
Salisbury Waste Water Treatment Plant
01.2019 - 06.2022
- Monitored wastewater treatment processes to ensure compliance with environmental regulations.
- Operated and maintained treatment plant equipment, including pumps and filtration systems.
- Conducted routine sampling and testing of water quality for regulatory reporting.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Led troubleshooting efforts to resolve mechanical issues in wastewater treatment systems.
- Collaborated with team members to maintain a safe, efficient work environment within the facility.
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Maintained regulatory compliance with state and federal environmental guidelines through diligent monitoring and reporting of plant operations.
- Drafted reports and maintained logs on meter readings, tests, chemical and equipment usage as required by [State].
- Conducted routine sampling of drinking water and public water following standard operating procedures.
- Conducted routine laboratory tests to monitor water quality parameters, adjusting treatment processes accordingly for optimal results.
- Ensured proper handling of biosolids produced from treatment processes, coordinating with disposal facilities for appropriate transportation and disposal methods.
- Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
- Prepared detailed reports documenting daily operations data, trend analysis, and recommendations for continuous improvement opportunities within the facility.
- Adjusted water treatment levels to correct below-standard variances
- Maintained public water systems using hand tools to repair and adjust equipment and machines.
- Prepared standards and quality control solutions using dilutions, normality, molarity and stoichiometry calculations.
- Improved water quality with thorough testing and adjustment of chemical dosages.
- Conducted routine maintenance on treatment plant equipment to prevent unexpected downtimes.
- Enhanced plant efficiency by meticulously monitoring and adjusting operational parameters in real-time.
- Played key role in emergency response planning, ensuring preparedness for potential environmental incidents.
Kitchen Manager
Chick-fil-A
08.2016 - 12.2019
- Managed daily kitchen operations, ensuring adherence to health and safety standards.
- Trained and supervised kitchen staff, fostering a collaborative team environment.
- Developed and implemented efficient inventory management processes to minimize waste.
- Streamlined food preparation procedures, enhancing speed and consistency of service.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
Kitchen Trainer
Panera Bread
05.2012 - 06.2016
- Developed effective training materials to enhance team performance and operational efficiency.
- Facilitated hands-on workshops to improve staff skills in food preparation and customer service.
- Monitored adherence to safety and hygiene standards among kitchen staff during training sessions.
- Collaborated with management to identify training needs and implement tailored programs for new hires.
- Conducted regular assessments of trainee progress, providing constructive feedback for continuous improvement.
- Mentored junior trainers, fostering a culture of teamwork and knowledge sharing within the kitchen environment.
- Evaluated training outcomes, recommending adjustments to enhance effectiveness and meet operational goals.
- Improved overall food quality by conducting taste tests with staff members to gather input on potential improvements or issues needing attention.
- Optimized workflow strategies within the kitchen through regular process analysis and modification when necessary.
- Introduced new tools and equipment into the kitchen workspace to increase productivity levels while maintaining strict safety standards.
- Improved kitchen efficiency by streamlining training processes and implementing standardized procedures.
- Maintained a clean and sanitized workspace in accordance with health department regulations, contributing to consistently high inspection scores.
- Facilitated conflict resolution among team members, fostering a collaborative work environment focused on achieving shared goals.
- Assisted in hiring decisions by participating in interviews and assessing candidates'' skills and experience levels.
- Expanded menu offerings by experimenting with new ingredients and techniques, staying current on culinary trends and customer preferences.
- Implemented safety protocols in the kitchen, resulting in fewer accidents and increased staff awareness.
- Increased customer satisfaction levels with timely, high-quality food preparation and presentation.
- Promoted a culture of continuous learning by offering additional resources, workshops, and mentoring opportunities for employees seeking professional development.
- Strengthened communication between front-of-house and back-of-house staff, resulting in a more seamless dining experience for customers.
- Reduced food waste by conducting regular inventory assessments and adjusting ordering practices accordingly.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised food presentation and plating to enhance visual appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Education
Associate of Science - Environmental Science
Salisbury University
Salisbury, Maryland, MDHigh School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD05-2014
Skills
- Quality control
- Attention to detail
- Positive attitude
- Sample preparation
- Laboratory safety protocols
- Laboratory techniques
- Quality control monitoring
- Chemical handling
- Analytical thinking
- File and recordkeeping
- Work Planning and Prioritization
- Team collaboration
- Laboratory testing
- Quality control procedures
- Equipment setup
- Safety protocols
- Sterile technique
- Supply restocking
- Hazardous material handling
- Flow meter monitoring
- Water quality
- Flow measurement techniques
- Chemical feed system operation
- Chemical analysis
- Membrane filters
- Public health
- Computerized control systems
- Water sampling
- Multitasking and organization
- Customer service
- Food safety
- Staff supervision
- Food preparation
- Staff training and development
- Kitchen management
- Waste reduction
- Problem-solving
- Kitchen equipment operation and maintenance
- Cleaning and sanitation
- Safe food handling
- Team collaboration and leadership
- Sanitation standards
- Health code compliance
- Operations management
- Food production management
- Order accuracy
- Food and beverage management
- Kitchen equipment maintenance
- Food safety compliance
- Food plating and presentation
- Kitchen staff coordination
- Health inspections
- Sanitation
- Motivational style
- Conflict resolution
- Verbal and written communication
- Quality assurance
- Performance monitoring
- Performance improvement
- Strategic planning
Accomplishments
- Supervised team of 6-10 staff members.
- Achieved Lab Safety & Compliance by completing Quality Control Issues involving sterilization with accuracy and efficiency.
- Documented and resolved Overstocking materials which led to Management Recognition.
- Achieved Clean Drinking Water through effectively helping with proper Chemical Distribution
Certification
- Lab Safety Training - 2019-2026
- Sanitation License - 2014-2019
- Licensed Chemical Operator - 2019-2022
- Licensed Kitchen Manager - 2014-2019
- Lab Quality License - 2022-2026
Timeline
Lab Technician
Merck Animal Health
06.2022 - Current
Wastewater Treatment Plant Operator
Salisbury Waste Water Treatment Plant
01.2019 - 06.2022
Kitchen Manager
Chick-fil-A
08.2016 - 12.2019
Kitchen Trainer
Panera Bread
05.2012 - 06.2016
Associate of Science - Environmental Science
Salisbury University
High School Diploma -
Eleanor Roosevelt High School