MARQUES WARD-YOUNG
Milwaukee
Summary
Looking to further my career in the electrical field after gaining a plethora of knowledge over several years at Best Buy. I have sales experience, but I love working with my hands and want to continue to accrue all the knowledge necessary on the journey towards becoming a Journeyman and then on to Master Electrician
Overview
9
9
years of professional experience
Work History
Electrical Apprentice
Dave Jones
Milwaukee, WI
03.2024 - 02.2026
- Installed electrical systems in residential and commercial settings.
- Assisted in troubleshooting and repairing electrical equipment and circuits.
- Conducted routine maintenance on electrical systems to ensure optimal performance.
- Collaborated with senior electricians to learn advanced electrical techniques and safety protocols.
- Supported project timelines by efficiently managing task schedules on-site.
- Adhered to safety standards while executing high-quality electrical work.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Interpreted blueprints and technical diagrams for accurate installations.
- Maintained tools and equipment, ensuring readiness for all job assignments.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
Pre Apprentice
HAWKINS ELECTRIC
Milwaukee, WI
06.2023 - 03.2024
- Participated in ongoing training to enhance own job skills and knowledge.
- Bending conduit
- Wiring panels
- Digging trenches
- Installing light fixtures and other receptacles
- Wiring and cable running
- Identifying and troubleshooting electrical issues
- Operated power tools safely while performing installation tasks.
- Utilized hand tools such as wire strippers, pliers, screwdrivers, hammers effectively.
- Assisted electrician with repairing or installing wire and electrical cable systems, conduit systems, and other wire raceway systems.
- Connected electrical wiring to outlets, switches and fixtures.
- Installed electrical wiring and systems in residential and commercial buildings according to blueprints and specifications.
- Replaced fuses, light switches and other electrical components.
- Maintained a clean working environment by adhering to safety protocols at all times.
- Provided support to electricians and other trades in the electrical field.
- Cleaned, gathered and transported materials to electricians on construction site.
- Repaired faulty wiring and replaced defective parts as needed.
- Assisted with the installation of distribution panels and circuit breakers.
- Conducted electrical repairs and maintenance in residential and commercial settings.
Geek Squad Double Agent - Home Theater
BEST BUY
Wauwatosa, WI
05.2017 - 09.2023
- Work in residential and commercial environments providing service
- Identified potential areas of improvement within the operations department and suggested innovative solutions.
- Stellar People skills
- Delivery/Install/Repair of many of the consumer based electronics that Best Buy sells: TVs, Universal Remotes, Cameras and Security, Receivers and Speakers and other smart home tech and entertainment
- Analyzed complex problems using creative solutions to resolve them quickly and accurately.
- Collaborated closely with colleagues across departments to ensure smooth functioning of day-to-day operations.
- Resolved technical difficulties in a timely manner by following established protocols and procedures.
- Developed excellent communication and problem-solving skills to handle escalated customer inquiries efficiently.
- Maintained a positive attitude towards customers at all times while troubleshooting their queries effectively.
- Utilized advanced problem-solving techniques to identify root causes of operational issues quickly.
- Assisted customers with order placement, product selection, tracking orders and resolving issues related to delivery or payments.
- Assessed customer satisfaction levels based on surveys conducted after each transaction was completed.
- Continuously monitored product availability status and updated customers on possible delays in delivery times.
- Responded promptly to customer requests via phone or email in a professional manner.
- Ensured compliance with company policies and procedures while providing outstanding customer service.
Education
High School Diploma - undefined
James Madison Academic Campus
Milwaukee, WI06.2014
Skills
- Electrical Installations
- Activity Reviews
- Organizational Skills
- Basic Tools
- Copper Piping
- Shortening and Lengthening Lines
- Electrical experience
- Hand and power tools
- Conduit bending
- Electrical installations
- Electrical testing
- Wiring techniques
- Finish work
- OSHA standards
- Blueprint reading
- Electrical installation
- Diagnostics and troubleshooting
- National electric code
- Residential construction
- Conduit and raceway installation
- Generator installation
- Junction box assembly
- Lighting installation
Timeline
Electrical Apprentice
Dave Jones
03.2024 - 02.2026
Pre Apprentice
HAWKINS ELECTRIC
06.2023 - 03.2024
Geek Squad Double Agent - Home Theater
BEST BUY
05.2017 - 09.2023
High School Diploma - undefined
James Madison Academic Campus