MARQUESA PENNYWELL
Bedford,TX
Summary
Motivated professional offering Bachelors of Business Administration in Marketing and Office Systems. Organized Fleet Specialist and Manager looking to manage and market a strategic business utilizing my professional experience. Works with upper management to resolve issues and meet tight deadlines. Outgoing and friendly with strong drive to succeed.
Overview
21
21
years of professional experience
Work History
Family Caregiver
Volunteer
03.2024 - Current
- Transported mom to and from medical appointments with safety and efficiency.
- Managed household tasks efficiently, creating a clean and organized living environment.
- Prepared meals daily.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Fortress Security
09.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Receptionist
JW Logistics
04.2022 - 06.2023
- Drafted professional business documents, spreadsheets and correspondence.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Handled incoming and outgoing freight deliveries, working with vendors to complete special requests and track missing freight.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Fleet Specialist
Hertz Corporation
01.2015 - 03.2020
- Managed Wholesale and Retail fleet for Hertz Rent a Car at Dallas Fort Worth Airport.
- Communicated nationwide with vendors, sales Representatives and upper management about fleet.
- Worked closely with Dallas Fort Worth Manheim Auto Auctions and Transporters with pickups and deliveries.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Worked team members to deliver project requirements, develop solutions and meet deadlines.
Distribution Dispatch Manager
Hertz Corporation
03.2005 - 01.2015
- Established and maintained positive relationships with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Managed daily scheduling of labor and equipment needs and changes.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Addressed questions, problems or requests for service or equipment.
- Scheduled and dispatched daily roadside assistance calls.
Manager Trainee
Hertz Corporation
04.2004 - 03.2005
- Managed car rental business.
- Booked car rental reservations for customers and supplied fleet for Fixed Based Operations, Dealerships and Body Shops.
- Increased profitability and revenue in sales.
- Identified customer needs and recommended best products and services.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Education
Bachelor of Business Administration - Marketing And Office Systems
Stephen F. Austin State University
Nacogdoches, TXSkills
- Supervision
- Customer service
- Clerical
- Data Entry
- Microsoft Office Suite
- Social Media
- Shipping and Logistics
- Problem resolution
- Mentoring and training
- Critical Thinking
Timeline
Family Caregiver
Volunteer
03.2024 - Current
Customer Service Representative
Fortress Security
09.2023 - 03.2024
Receptionist
JW Logistics
04.2022 - 06.2023
Fleet Specialist
Hertz Corporation
01.2015 - 03.2020
Distribution Dispatch Manager
Hertz Corporation
03.2005 - 01.2015
Manager Trainee
Hertz Corporation
04.2004 - 03.2005
Bachelor of Business Administration - Marketing And Office Systems
Stephen F. Austin State University
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