Marquesa Scherer
Albertville,USA
Summary
Adaptable and detail-oriented professional with experience in leadership, customer service, technical projects, and operational support. Skilled in coaching teams, training staff, and improving performance in fast-paced environments. Strong problem-solver with a record of enhancing efficiency, ensuring accuracy, and delivering excellent service. Key achievements include improving team performance by 15–20%, training employees to full competency within one shift, and leading student engineering project teams to stronger collaboration and outcomes.
Overview
4
4
years of professional experience
Work History
Lead Sales Key Holder
Under Armour
06.2025 - Current
- Oversaw daily operations as Leader on Duty with a team of 25-40 employees, improving efficiency, customer satisfaction, and accuracy in man-hours and timecard management.
- Managed 6-8 tills daily, performed deposits, reconciled registers, corrected errors, and supported employees to ensure accurate cash handling and prevent financial discrepancies.
- Created daily zone charts and collaborated on staffing, adjusting about 7 shifts per week and assisting 2-3 employees with coverage to meet traffic flow and performance goals.
- Entered and maintained pay codes 5 times per week, checking timecards and recording no-call/no-show or call-out codes while working with employees and management to minimize payroll discrepancies.
- Trained and onboarded 20 new hires per month, guiding them through operations, cash handling, customer service, and compliance; multiple employees became highly capable and self-sufficient while still encouraged to ask questions.
- Handled 5 customer issues per shift, collaborating with employees to correct billing errors, prevent revenue loss, and improve overall team performance and customer satisfaction.
Sales and Stock Associate
Under Armour
06.2021 - 06.2025
- Assisted over 20 customers per shift by providing accurate information, answering questions, and redirecting to proper products, preventing purchase errors and ensuring high satisfaction.
- Drove multiple Storm Sales—sales of $250+ achieved through personal customer engagement—by guiding customers, explaining product features, and ensuring a positive buying experience.
- Managed merchandise by processing 700–2,000 units daily, organizing inventory, and maintaining clean work areas, improving efficiency, restocking speed, and compliance with safety standards.
- Collaborated with employees and participated in training sessions, helping coworkers understand systems and processes more effectively, enhancing team workflow, accuracy, and overall performance.
House Remodeling- Apprentice
John Hawkins Remodeling
03.2023 - 08.2023
- Collaborated with a team of 2-3 members on remodeling projects, coordinating tasks to ensure smooth workflow and consistently finishing ahead of schedule.
- Took initiative in planning and executing tasks by identifying next steps and proposing solutions, while coordinating with team members to ensure alignment and quality results.
- Applied precise measurements, mathematical concepts, and critical thinking to solve project challenges and meet strict deadlines.
- Recognized by supervisors for reliability, quality work, and ability to anticipate needs, demonstrating accountability, attention to detail, and operational excellence.
Education
Mechanical Engineering
Grand Canyon University
Phoenix, AZMechanical Engineering
Normandale Community College
Bloomington, MN01-2027
Skills
- Team Coordination
- Servant Leadership
- Training
- Problem-Solving
- Communication
- Attention
- Adaptability
- Patient Support
- Safety Compliance
- Collaboration
Accomplishments
- Leadership & Training: Directed and supported teams in high-volume environments, training new employees to full competency within a single shift and elevating overall team performance by 15–20% through structured coaching and clear operational guidance.
- Operational Accuracy, Scheduling, & Efficiency: Assisted in managing financial and daily operational processes while collaborating on staffing decisions, including adjusting shifts based on traffic forecasts, communicating schedule changes, and ensuring adequate coverage to maintain smooth operations.
- Technical & Analytical Problem-Solving: Led school-based engineering project teams, applying analytical and organizational skills to improve collaboration and project outcomes, consistently achieving project grades above 90%.
Timeline
Lead Sales Key Holder
Under Armour
06.2025 - Current
House Remodeling- Apprentice
John Hawkins Remodeling
03.2023 - 08.2023
Sales and Stock Associate
Under Armour
06.2021 - 06.2025
Mechanical Engineering
Grand Canyon University
Mechanical Engineering
Normandale Community College