Marquesa Thomas
Moultrie,GA
Summary
Compassionate caregiver skilled in supporting elderly individuals and adults with disabilities, ensuring safety and independence. Demonstrated expertise in business management, customer service, technical support, and billing assistance. Strong problem-solving, organizational, and communication skills enhance ability to manage multiple responsibilities in client-focused and administrative settings.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Personal Support Specialist
Home Instead
Valdosta, Georgia
08.2025 - Current
- Provided compassionate personal care to clients in their homes.
- Assisted clients with daily living activities and personal hygiene.
- Supported emotional well-being through companionship and conversation.
- Provided emotional support to clients during difficult times.
- Collaborated with healthcare professionals to develop care plans.
- Maintained accurate records of client care and activities.
Customer Support & Billing Specialist
Conduent
San Antonio, TX
10.2022 - 06.2026
- Resolved technical and billing issues to enhance operations and deliver exceptional customer service.
- Processed billing transactions accurately and efficiently for diverse client accounts.
- Answered customer inquiries regarding billings, payments, account status.
- Answered customer inquiries regarding billing, payments, account status.
- Reviewed incorrect billings and processed refunds to ensure customer satisfaction and accuracy.
- Supported other departments within the organization.
- Meticulously and quickly documented all customer inquiries and comments.
- Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
- Connected callers to relevant professionals or departments to address their needs.
- Maintained a perfect attendance record by consistently arriving on time for shifts.
- Created, updated, and organized [Software] databases to handle customer and [Type] data.
Manager
Elleven17 Restaurant
Moultrie, GA
11.2019 - 10.2022
- Managed daily restaurant operations to ensure smooth service and guest satisfaction.
- Oversaw staff training programs to enhance team performance and service quality.
- Developed and implemented operational policies to improve efficiency and consistency.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Facilitated communication between kitchen and front-of-house staff for seamless service.
- Enforced health and safety standards to create a safe dining environment for guests.
- Analyzed customer feedback to refine menu offerings and enhance guest experiences.
- Observed staff performance to identify areas for improvement.
- Applied customer service standards to manage guest interactions.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Meat Team Member
Sanderson Farms
Moultrie, GA
08.2013 - 10.2018
- Coordinated with team to achieve timely completion of meat processing.
- Conducted training sessions for new employees on operational procedures.
- Worked with a team to ensure meat processing was done in a timely manner.
- Collaborated with team to streamline production workflows effectively.
- Collaborated with team to streamline production workflows, improving overall efficiency.
Personal Support Specialist
Green Oaks
Moultrie, Georgia
01.2013 - 11.2016
- Provided compassionate personal care to clients in their homes.
- Assisted clients with daily living activities and personal hygiene.
- Monitored vital signs including blood pressure, pulse rate, respiratory rate and temperature.
- Administered medications as prescribed by a physician according to established protocols.
- Maintained accurate records of clients' progress and reported any changes in condition to appropriate personnel.
- Monitored client progress through regular assessments and documented changes in behavior or symptoms.
- Implemented strategies to manage client behavior effectively. when necessary.
- Served meals in accordance with dietary guidelines provided by nutritionists.
PCA
Harris Professional Care
Albany, GA
09.2010 - 08.2013
- Supported clients with daily living activities to enhance quality of life.
- Transported clients to and from medical appointments to ensure access to healthcare.
- Explained any new concerns to doctors pertaining to the client.
Education
Diploma - Accounting
Albany Technical College
Albany, GA 08.2013 - 01.2015
High School -
Colquitt County High School
Norman Park, GASkills
- CPR certification
- Care coordination
- Team management
- Employee scheduling
- Staff development
- HR management
- Supervision
- Problem resolution
- Team building
- Leadership development
- Organization
- Communication skills
- Communications
Timeline
Personal Support Specialist
Home Instead
08.2025 - Current
Customer Support & Billing Specialist
Conduent
10.2022 - 06.2026
Manager
Elleven17 Restaurant
11.2019 - 10.2022
Meat Team Member
Sanderson Farms
08.2013 - 10.2018
Diploma - Accounting
Albany Technical College
08.2013 - 01.2015
Personal Support Specialist
Green Oaks
01.2013 - 11.2016
PCA
Harris Professional Care
09.2010 - 08.2013
High School -
Colquitt County High School