Marquesha Farris
Sioux City,IA
Summary
I am a dedicated and hardworking individual who takes pride in providing exceptional customer service. I handle everyday questions quickly and efficiently, while remaining patient and understanding when addressing more complex issues that require additional time and reassurance. I take pride in my thorough knowledge of policies and procedures.
I recently graduated in May with a Bachelor's degree in Finance and a minor in Accounting, and I am eager to begin my career in the finance and business industry.
Overview
12
12
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
Receptionist (Temp)
H&R Block
2024.02 - 2024.04
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Residential Youth Worker (Part Time)
Woodbury County Juvenile Detention Center
2022.12 - Current
- Conduct physical and building searches of residents and premises in search of contraband.
- Take custody of resident from arresting officers to begin processing into detention facility.
- Attend to feeding, housing and physical well-being of residents .
- Write daily reports and maintained logs of residents activities and behaviors.
- Supervise and controlled behavior of up to 21 residents.
- Restrain juvenile inmates when disturbances required physical intervention.
- Process visitors and attorneys arriving to see juveniles .
Property Manager
Paramarkcorp
2022.01 - 2022.08
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Handled disciplinary actions, performance appraisals, and terminations of company staff.
- Verified income, assets, and expenses and completed a file tracking sheet for each applicant. ( Section 8 property)
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed, reviewed, and submitted property operating and capital budgets.
Customer Service Representative Rep III
Premier Bankcard
2017.08 - 2018.04
- Required excellent verbal and written communication skills, along with the ability to work as part of a team.
- Primary duties were to serve as a front-line customer care consultant; providing best-in-class customer support for online and offline banking. Assisting with bill review, payments, suspensions, account changes and online troubleshooting.
- Required strong critical thinking abilities, attention to detail, analytical and problem-solving skills.
- Average call per hour was between 21-23
Residential Supervisor
The Boys And Girls Home
2019.08 - 2021.07
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action. ( Tac2 trained)
- Guided students to integrate into both academic and social communities on campus.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage. Rotating on call.
- Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
- Established consistent relationships with students to maintain professional boundaries.
- Completed daily paperwork on each client.
- Passed medication to clients ( Med Aid Certification)
Customer Service Representative
Alorica
2012.07 - 2016.12
- Took incoming calls for AT&T Customer Service
- Assisted customers with payments, rate plan changes , upgrades /add a line , payments and payment arrangements , tier one trouble shooting.
- Making Direct Tv sales or recommendations for products or services that may better suit client needs.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Ability to deescalate and resolve customers issues with resources given.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Using two monitors: dual skilled
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Education
BBA - Finance And Minor in Accounting
Liberty University
Lynchburg, VA 2022.08 - 2024.05
Associate of Arts - Business Administration
Western Iowa Tech Community College
Sioux City, IA 2019 - 2021
High School Diploma -
West High School
Sioux City, IA 2008 - 2012
Skills
- Shows empathy
- Team leadership
- De-escalating/reassuring customer
- Multitasking/dual skilled
- Listening, taking ownership and resolving issue
- Notating/researching accounts
Certification
- Tac2 trained
- Med Certified
- Cpr certified
Timeline
Receptionist (Temp)
H&R Block
2024.02 - 2024.04
Residential Youth Worker (Part Time)
Woodbury County Juvenile Detention Center
2022.12 - Current
BBA - Finance And Minor in Accounting
Liberty University
2022.08 - 2024.05
Property Manager
Paramarkcorp
2022.01 - 2022.08
Residential Supervisor
The Boys And Girls Home
2019.08 - 2021.07
Associate of Arts - Business Administration
Western Iowa Tech Community College
2019 - 2021
Customer Service Representative Rep III
Premier Bankcard
2017.08 - 2018.04
Customer Service Representative
Alorica
2012.07 - 2016.12
High School Diploma -
West High School
2008 - 2012
- Tac2 trained
- Med Certified
- Cpr certified
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