Marquesha Freeman
Fort Worth,TX
Summary
Specialized in customer service with extensive experience in booking reservations, monetary transactions, and in-person/over-the-phone customer service. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with customers to ensure long-lasting business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Home2 Suites Fort Worth Cultural District
10.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Front Office Supervisor/FT Night Auditor
DoubleTree by Hilton Arlington DFW Airport South
10.2023 - 10.2024
- As Front Office Supervisor my duties are to manage and train the front desk staff
- Supervise guest check-ins and check-outs
- Handle guest inquiries and complaints
- Maintain guest records, prepare reports, and ensure the smooth and efficient front desk operation
Assistant General Manager (Full-Time)
Homewood Suites by Hilton
05.2022 - 06.2023
- As Assistant General Manager I handled the needs of guests, managed front desk operations, and ensured the highest level of guest satisfaction
- I managed a team of guest service agents resulting in a 20% increase in guest service scores
- Also, while being in this position, I assisted the general manager with daily tasks by completing bank deposits, shift scheduling, bulk ordering, managing the evening socials, and monitoring guest service scores
Front Desk Agent (Full-Time)/Sales Coordinator (Part-Time)
Hampton by Hilton
09.2017 - 05.2022
- As a Sales Coordinator I coordinated the sales team by managing schedules, filing important documents, and communicating relevant information
- Ensuring the adequacy of sales-related equipment or material
- Responding to complaints from guests and giving after-sales support when requested
Front Desk Agent
Hampton by Hilton
03.2015 - 07.2017
- As a Front Desk Agent, I handled monetary transactions and booked reservations using a hospitality POS system
- Handled inquiries and resolved issues for guests
Education
Certificate/Diploma - Pharmacy Technician and Lab Procedures
CCI Training Center
01.2021
Skills
- Ability to multi-task
- Judgement and decision making
- Complex problem solving
- Clear communication
- Product Service Knowledge
- Strong Time Management
- Positive Attitude
Certification
- Texas Board of Pharmacy, #302656
- Certified – Sterile Product, NPTA
- Certified – Compounding, NPTA
- BLS/CPR Certified, AHA
Timeline
Front Desk Supervisor
Home2 Suites Fort Worth Cultural District
10.2024 - Current
Front Office Supervisor/FT Night Auditor
DoubleTree by Hilton Arlington DFW Airport South
10.2023 - 10.2024
Assistant General Manager (Full-Time)
Homewood Suites by Hilton
05.2022 - 06.2023
Front Desk Agent (Full-Time)/Sales Coordinator (Part-Time)
Hampton by Hilton
09.2017 - 05.2022
Front Desk Agent
Hampton by Hilton
03.2015 - 07.2017
Certificate/Diploma - Pharmacy Technician and Lab Procedures
CCI Training Center
Similar Profiles
Paige DeHartPaige DeHart
Executive Meeting Manager at Embassy Suites Downtown Fort WorthExecutive Meeting Manager at Embassy Suites Downtown Fort Worth
Destiny SimmonsDestiny Simmons
3rd Grade Teacher at Fort Worth Independent School District3rd Grade Teacher at Fort Worth Independent School District
DANA GOLDSBROUGHDANA GOLDSBROUGH
Substitute Teacher at Fort Worth Independent School District (FWISD)Substitute Teacher at Fort Worth Independent School District (FWISD)