Marquesha Mitchell
Mobile,AL
Summary
Seeking a management position that will allow me to utilize my expertise in overseeing billing processes and optimizing revenue streams. Skilled in managing billing issues, resolving discrepancies, and ensuring compliance with billing regulations. Strong leadership, analytical, and communication skills, with a focus on driving efficiency and accuracy in billing operations.
Overview
21
21
years of professional experience
Work History
Patient Account Representative Supervisor
USA Health
Mobile, AL
02.2024 - Current
- Collaborate with manager and staff to develop clear and concise guidelines
- Assist with training new employees and provide additional training to current staff to promote accuracy and efficiency
- Conduct research on insurance policies, procedures, and regulations to ensure compliance guidelines are executed correctly
- Analyze account receivables aging report to identify any issues with clerks or processes and provide methods to resolve issues quickly and efficiently
- Conduct team meetings
Medical Billing and Collection Specialist Team Lead
USA Health
Mobile, AL
10.2021 - 02.2024
- Discuss issues with managers, supervisors and clerks to assist with getting claims paid and insurance updated correctly
- Trained new employees and provide additional training for current employees, reconcile encounters
- Answered team members questions and provided guidance with encounter resolutions
- Assisted with providing topics for monthly team meetings
Medical Billing and Collection Specialist
USA Health
Mobile, AL
01.2020 - 09.2021
- Completed Daily Billing and Insurance Follow-up for varies payers
- Discussed issues with patients and payers to assist with getting claims paid and insurance updated correctly
- Assisted in resolving patient complaints related to account balances, and insurance coverage
- Followed up on unpaid or denied claims in a timely manner
Assistant Manager
CPSI/TruBridge
Mobile, AL
06.2018 - 09.2019
- Created and ran reports to analyze trends to assist with process improvements
- Assist with employee evaluation and providing feedback to employees for annual performance evaluations and yearly bonus
- Completed Monthly Closing Procedures, Billing & Reconciling Accounts
- Complete time analysis and ensure Kronos updates completed. Made suggestions to Director regarding team goals and resolution of team issues
Support Rep
CPSI/TruBridge
Mobile, AL
01.2017 - 01.2018
- Supervised and made suggestions to Billing Supervisor regarding employee retention and education
- Entered support tickets for system issues
- Ran reports for clients to resolve reporting issues
Billing Supervisor
CPSI/TruBridge
Mobile, AL
01.2014 - 01.2017
- Supervised billers and reported issues to management
- Provided training to billing staff
- Provided site specific guidelines to Education Department
- Maintain Site Book and ensured all updates completed
- Scheduled and hosted conference calls with site to allow consistent communication regarding issues with billing staff and site to determine appropriate guidelines
Billing Clerk
Martin Energy Services
Mobile, AL
01.2012 - 01.2013
- Processed fuel & lube Invoices
- Balanced truck reports & coded fuel invoices
- Identified and resolved potential errors
- Processed Credit/Rebills and entered fuel purchase orders
Client Services Coordinator II
Database Solutions, Inc.
Mobile, AL
01.2009 - 02.2012
- Identified client needs & communicated them to Support Programmers
- Provided training via WebEx
- Identified new edits to assist Registrar in accurate registrations
- Conducted QA & provided recommendations to clients
- Ran Basic SQL Queries
Facility Coordinator/Call Center Supervisor
CPSI
Mobile, AL
01.2004 - 01.2009
- Hospital and nursing home billing
- Follow-up on insurance and patient payments
- Assisted Irate patients in collection matters
- Supervised & trained staff
- Analyzed & assist with problem solving
- Maintained open line of communication with clients
- Monitored rejections and errors to assist in creating new edits
Education
High School Diploma -
Lillie B Williamson High School
Mobile, AL05-1994
Accounting
Bishop State Community College 1994- 1995
Mobile, ALBusiness Management
University of South Alabama 1995 - 2000
Mobile, ALSkills
- Medical Billing
- File Coordination
- Administrative Support
- Reconciling
- Medical terminology knowledge
- HIPAA Compliance
- Verbal and written communication
- Spreadsheet Management
Accomplishments
- Selected IDEAL Employee January 2021
- Received Employee of the Month Award July 2015
- Received CHAA 2010
- Received CPSI ARMS Division Employee of Year for 2007
- Developed New Hire Test for Call Center Employees 2005
Timeline
Patient Account Representative Supervisor
USA Health
02.2024 - Current
Medical Billing and Collection Specialist Team Lead
USA Health
10.2021 - 02.2024
Medical Billing and Collection Specialist
USA Health
01.2020 - 09.2021
Assistant Manager
CPSI/TruBridge
06.2018 - 09.2019
Support Rep
CPSI/TruBridge
01.2017 - 01.2018
Billing Supervisor
CPSI/TruBridge
01.2014 - 01.2017
Billing Clerk
Martin Energy Services
01.2012 - 01.2013
Client Services Coordinator II
Database Solutions, Inc.
01.2009 - 02.2012
Facility Coordinator/Call Center Supervisor
CPSI
01.2004 - 01.2009
High School Diploma -
Lillie B Williamson High School
Accounting
Bishop State Community College 1994- 1995
Business Management
University of South Alabama 1995 - 2000