Mar'Quesia Gillis
Maumelle,AR
Summary
Proven professional with extensive experience in behavioral intervention and modification, demonstrated at Methodist Family Health. Skilled in crisis management and social skills development, achieving significant improvements in student and client outcomes. Excels in problem-solving and positive reinforcement, enhancing educational and therapeutic environments. Expertise backed by a strong ability to foster emotional regulation and support, ensuring progress and resilience in challenging settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavior Instructor
Methodist Family Health
12.2023 - Current
- Implemented crisis prevention techniques effectively to maintain a safe environment for both staff and students during high-stress situations.
- Improved communication between students and educators by serving as a liaison and advocate for each child''s specific needs.
- Maintained accurate records of student performance, goals, interventions, and progress towards objectives within required timelines.
- Facilitated social skills development through group activities and role-playing exercises.
- Evaluated student progress regularly through data collection and analysis, making informed decisions regarding intervention adjustments when necessary.
- Supported teachers in managing challenging behaviors within the classroom setting, reducing disruptions and promoting a positive educational experience for all students.
- Developed strong rapport with students and their families, building trust and fostering a sense of community within the educational setting.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to students'' unique needs.
- Demonstrated consistent use of reflective listening and conflict resolution techniques to support development of coping skills.
- Reduced disruptive behaviors in the classroom by providing consistent, positive reinforcement for desired actions.
- Assisted students in achieving academic success through one-on-one tutoring sessions focused on their individual strengths and weaknesses.
- Engaged with students on consistent basis by verbally and non-verbally interacting during structured and unstructured activities.
- Worked with related services such as counselors and occupational and speech therapists to develop individual interventions and strategies to support academic achievement.
- Completed observations of students in classroom and social situations.
- Mediated conflicts through structured sessions.
- Planned daily activities to keep students engaged and on track with learning goals.
- Implemented behavior modification techniques to improve student social and academic performance.
Health Information Associate
Baptist Health Medical Center
11.2023 - 03.2024
- Maintained patient confidentiality by adhering to HIPAA regulations during all interactions with sensitive information.
- Optimized storage systems for physical and digital records, boosting productivity within the department while maintaining accessibility for authorized users.
- Provided excellent customer service when interacting with patients regarding their health records or concerns about privacy issues.
- Assisted in the implementation of electronic health record systems, improving overall workflow and efficiency within the facility.
- Reduced errors in medical coding by consistently verifying accuracy and completeness of data entries.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Accurately scanned, indexed and inputted documents into electronic health record system.
- Copied medical records and performed various clerical tasks as required.
- Used medical center hardware and software to produce required reports.
- Managed requests for release of medical information, efficiently processing inquiries while maintaining compliance with privacy laws.
- Improved patient care by maintaining accurate and up-to-date health records.
Store Manager
Blue Cake Company
09.2021 - 11.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Behavioral Coach Counselor
Rite of Passage
03.2021 - 09.2021
- Assisted medical team in providing ongoing assessment of symptoms and responses to interventions.
- Educated clients on stress management techniques, leading to improved emotional well-being and resilience.
- Participated in developing treatment plans and interventions.
- Promoted a positive coaching environment by fostering open communication and trust with clients.
- Provided interventions to clients to focus on problem-solving, skills training, optimism and encouragement.
- Maintained detailed records of client progress, allowing for accurate tracking of achievements over time and informed decision-making regarding future interventions.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Facilitated group counseling sessions to support and encourage client growth.
Education
Bachelor of Arts - Sociology
Henderson State University
Arkadelphia, AR05.2024
High School Diploma -
Lakeside High School
Lake Village05.2015
Skills
- Behavioral Intervention Plans
- Behavior Modification Techniques
- Problem-solving skills
- Social Skills Development
- Positive Reinforcement Methods
- Intervention Planning
- Crisis intervention strategies
- Reinforcement Systems
- Emotional Regulation Support
Certification
- CPI Training
- CPR Training
- Teaching Family Model Training
- Seclusion & Restraint Training
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Behavior Instructor
Methodist Family Health
12.2023 - Current
Health Information Associate
Baptist Health Medical Center
11.2023 - 03.2024
Store Manager
Blue Cake Company
09.2021 - 11.2023
Behavioral Coach Counselor
Rite of Passage
03.2021 - 09.2021
Bachelor of Arts - Sociology
Henderson State University
High School Diploma -
Lakeside High School
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