Marquetta Briggs
Columbia
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
14
14
years of professional experience
Work History
Customer Service Advocate
AAA Life Insurance
12.2023 - Current
- Address customer concerns with empathy and resolve issues promptly, contributing to improved customer satisfaction.
- Manage high call volume effectively, prioritizing urgent cases while maintaining attention to detail.
- Implement strategies that reduce average call handling time while ensuring service quality remains intact.
- Remote
Team Leader
Amazon
01.2020 - 12.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Store Manager
Dollar General
01.2012 - 01.2020
- Managed store expenses and supplies, effectively reducing inventory shrinkage to maintain profitability.
- Analyzed sales reports and financial data to identify trends, implementing strategies that improved operational efficiency.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Manning High School
Manning, SC05-2012
Skills
- Inventory Management
- Problem Solving
- Conflict Resolution
- Analytical Skills
- Merchandising
- Strategic Planning
- Critical Thinking
- Time Management
- Leadership
- Record Keeping
- Training Abilities
- Multitasking and organization
- Customer service
Timeline
Customer Service Advocate
AAA Life Insurance
12.2023 - Current
Team Leader
Amazon
01.2020 - 12.2023
Store Manager
Dollar General
01.2012 - 01.2020
High School Diploma -
Manning High School
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