Summary
Overview
Work History
Education
Skills
Additionalinformation
Timeline
Manager

Marquetta Finney

Biloxi,MS

Summary

Strong communicator with exceptional interpersonal skills. Customer focused individual seeking to improve customer retention and satisfaction as a Call Center Agents. Authorized to work in the US for any employer. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

30
30
years of professional experience

Work History

Patient Care Technician

Singing River Hospital
04.2016 - Current
  • Patient Care, vital sign, blood sugar range of motion walking
  • Supported healthy patient skin with bedside baths, wound care and integrity checks
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.

Certified Nursing Assistant

Mobile Nursing and Rehabilitation Center, LLC
06.1994 - 10.2016
  • Collected specimens, monitored vitals and maximized patient comfort
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.

Customer Service Associate

Alorica Calling Center
01.2013 - 05.2015
  • Take called concerning medical issues, billing, concern, dealing with different type of problems
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

Certificate Phlebotomy -

Mississippi Gulf Coast Community College
Gulfport, MS

S.D Data Processing Technology -

Bishop State Jr College
Mobile, AL

Diploma Travel And Tourism -

Southeast Community College Area
Mobile, AL

Diploma Math, Science, Social Study -

Murphy High School
Mobile, AL

Skills

  • CPR
  • Customer Support
  • Patient Care
  • Range of motion
  • Sales
  • Inbound and outbound calling
  • Effective communication
  • Phlebotomy Techniques
  • Blood Glucose Testing
  • Feeding Assistance
  • Patient Observation
  • Vital signs monitoring
  • Catheter Care
  • Blood Glucose Monitoring
  • Biohazard Disposal
  • CPR Certification

Additionalinformation

Sales: Influence & Negotiation Completed, 11/01/19, Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Timeline

Patient Care Technician

Singing River Hospital
04.2016 - Current

Customer Service Associate

Alorica Calling Center
01.2013 - 05.2015

Certified Nursing Assistant

Mobile Nursing and Rehabilitation Center, LLC
06.1994 - 10.2016

Certificate Phlebotomy -

Mississippi Gulf Coast Community College

S.D Data Processing Technology -

Bishop State Jr College

Diploma Travel And Tourism -

Southeast Community College Area

Diploma Math, Science, Social Study -

Murphy High School
Marquetta Finney