Marquetta Haynes
Jackson,TN
Summary
Results-driven Residential Team Lead with a focus on enhancing service delivery, training staff, and implementing process improvements. Known for attention to detail, coaching, and conflict resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Team Lead
St. Johns Community Services - TN
Jackson, TN
10.2025 - Current
- Oversaw daily operations and team performance to enhance service delivery.
- Developed training programs to improve staff competencies and client engagement.
- Implemented process improvements that increased efficiency in service coordination.
- Monitored team progress toward goals, providing feedback to drive performance enhancement.
- Trained new team members by relaying information on company procedures and safety requirements.
Residential Home Manager
Loving Arms, LLC.
Jackson, TN
07.2022 - Current
- Supervised daily operations of residential care facility, ensuring compliance with regulatory standards.
- Developed individualized care plans, enhancing quality of life for residents.
- Trained and mentored staff on best practices in resident care and safety protocols.
- Coordinated communication between families and healthcare providers to address resident needs.
Human Resource Generalists
Loving Arms, LLC.
Jackson, TN
07.2022 - Current
- Developed and implemented employee onboarding programs to enhance retention and engagement.
- Managed employee relations, addressing concerns and fostering a positive workplace culture.
- Conducted performance evaluations, providing feedback to support employee development and growth.
- Collaborated with management to design and execute training initiatives tailored to organizational needs.
- Administered benefits programs, ensuring compliance with regulations and enhancing employee satisfaction.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Implemented and supervised orientation procedures for new hires.
Education
Master of Science - Criminal Justice
Bethel University
McKenzie, TN08-2020
Bachelor of Science - Organizational Management in Leadership
Bethel University
McKenzie06-2018
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Certification
CPR
Timeline
Residential Team Lead
St. Johns Community Services - TN
10.2025 - Current
Residential Home Manager
Loving Arms, LLC.
07.2022 - Current
Human Resource Generalists
Loving Arms, LLC.
07.2022 - Current
Master of Science - Criminal Justice
Bethel University
Bachelor of Science - Organizational Management in Leadership
Bethel University