Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquetta Kimbrough

Hampton,GA

Summary

History of working effectively with teams or independently. Knowledgeable administrative support needs. Capable of managing front office, preparing documents , drafting reports, strong multitasking, and professional communication.

Overview

11
11
years of professional experience

Work History

Sales Consultant Representative I

Georgia Power
04.2022 - 12.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service.
  • Utilized software to manage customer accounts and track performance metrics.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Detailed payment options and explained price, receipt and billing details to customers.

Medical Records Clerk II

DeKalb County Board Of Health
02.2019 - 05.2021
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Received and processed medical records requests.
  • Prepared mailings of information and documentation.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Uploaded records to patient's individual file record.
  • Processed medical record request,assuring release only to appropriate parties proper authorization.
  • Adhered to all facility, company and HIPPA guidelines.

Adult Health and Immuzations Clerk I

DeKalb County Board Of Health
06.2019 - 05.2021
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Performed data entry on database system to maintain and organize records of member and program information.
  • Conducted interviews with individuals to obtain all required information.
  • Use record database, maintaining information confidentiality in accordance with federal privacy laws
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Assisted other Registration Clerks with front desk duties, answering questions and accurately using database system.
  • Alerted supervisor of technical issues involving registration process.
  • Reviewed daily appointments, schedule and confirmed bookings.
  • Assisted patients in filling out check-in registration paperwork.

Special Education Paraprofessional

Sims Elementary School
07.2018 - 05.2019
  • Provided student support through special accommodations, extra assistance and assessments.
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction.
  • Supported teacher in development of individual learning strategies.
  • Accompanied students to restroom, on field trips, to cafeteria and to playground.
  • Maintained student safety in classroom and outside environments.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
  • Oversaw students in classroom, halls and lunchroom to monitor, enforce rules and support lead teacher.
  • Worked with individual students to provide personalized educational, behavioral and emotional support.

Instructional Paraprofessional

Griffin Spalding County Schools/ Orrs Elementary School
07.2016 - 07.2018
  • Work with individual students (or small groups) and assist them with math lessons and instructions according to teachers lesson plans.
  • Provided instructional support in math computer lab and rendering reinforcement activities; ensuring proper care and upkeep of educational material, equipment, visual aid, classroom displays and supplies.
  • Helping students with math lab activities and assignments daily.
  • Prepared instructional materials for group and one-on-one use.
  • Modified general education curriculum for special-needs students based on various instructional techniques and technologies.
  • Planned, implemented, monitored and assessed classroom instructional program.
  • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.

Secretary

Anniston City BOE/Cobb Elementary School
07.2012 - 06.2015
  • Reported directly to principal, open office, and provided key clerical support for staff and students.
  • Designed and generated reports to assist principal with school activities: calendars, attendance, lunch verification, and student progress reporting.
  • Answered multiple phone lines, recorded messages and delivered to appropriate person.
  • Assisted and administer medications to students; CPR and 1st aid trained during school year.
  • Managed school database and student files confidential by BOE policy.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Kept office area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
  • Communicated with staff and coworkers frequently about special needs and requests.
  • Tracked vacation, sick and personal time.
  • Handled incoming and outgoing correspondence, including faxes and email.
  • Created files, reports and records while maintaining confidentiality.
  • Answered multi-line phones and directed calls to proper departments.
  • Managed office operations including communications, mail distribution, supply ordering and inventory control.
  • Acted as first point of contact to greet and welcome customers in friendly, courteous manner.
  • Copied, logged and scanned supporting documentation and placed all information in students files.

Education

High School Diploma - Standard High School

Alexandria High School
Alexandria Alabama
2000

Social Work

Alabama A & M University
Normal, AL

Skills

  • Office Machines
  • Data Entry
  • Correspondence Mail Routing
  • Self-motivated
  • MS Office Suite
  • File/records maintenance
  • Multi-line telephone systems
  • Time management
  • Database administration
  • Punctual
  • Document scanning
  • Clerical skills

Timeline

Sales Consultant Representative I

Georgia Power
04.2022 - 12.2023

Adult Health and Immuzations Clerk I

DeKalb County Board Of Health
06.2019 - 05.2021

Medical Records Clerk II

DeKalb County Board Of Health
02.2019 - 05.2021

Special Education Paraprofessional

Sims Elementary School
07.2018 - 05.2019

Instructional Paraprofessional

Griffin Spalding County Schools/ Orrs Elementary School
07.2016 - 07.2018

Secretary

Anniston City BOE/Cobb Elementary School
07.2012 - 06.2015

High School Diploma - Standard High School

Alexandria High School

Social Work

Alabama A & M University

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