Marquetta Rushlow

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer inquires via email, chat and phone.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Processed customer service orders promptly to increase customer satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.

• Recruited statistically selected homes (D2D) to participate in the Nielsen TV Ratings.
• Educated and consulted selected participants on the importance of being a Nielsen panel home.
• 80% travel time, road warrior attitude.
• Exceed and consistently meet monthly goals to propel market to top 2 nationally.
• Recognized in the top 5 % consistently for sales.
• Continuously build long lasting relationships with panel homes, which results in eager and willing participants.
• Excellent planning and time management skills.
• Utilized SAP/Salesforce applications to complete work in the field daily.
• Served in a mentorship role for new hires.
• During Covid, transitioned from D2D to inbound/outbound sales calls.
• Placed 90 Inbound/outbound calls daily.
• Possessed the ability to work independently and remotely, while working with a team.

Account Executive

• Presented, promoted and sold products/services using solid arguments to existing and prospective customers.
• Cold called on new customers utilizing Salesforce and CRM.
• Educated customers on product value, pricing and performance, to navigate them on appropriate plans to meet their needs.
• Provided excellent customer service and closed deals in untapped markets in assigned territory.
• Served as main point of contact for all prospects and leads.
• Remained self-motivated, creative and challenged to meet all goals and expectations.

• Prospected and cold called light industrial, technical and clerical companies to establish clientele.
• Performed sales presentations to clients daily to keep a robust list of clients in the pipeline.
• Consistently grossed 5+million dollars yearly of revenue in sales.
• Managed in-house staff of 5
• Placed 200-250 employees daily on a temporary/temp to permanent and permanent basis.
• Developed unique job descriptions to attract top talent and set expectations.
• Served as a liaison with hiring manager throughout the full-cycle phase to ensure that they are up to date on status of requisitions, candidate pipeline, status and expectations.
• Screened resumes, interviewed candidates, coordinated interviews with hiring manager, administered appropriate assessments, performed drug screenings, background/reference checks.
• Followed up daily with candidates and hiring managers to obtain feedback regarding recruiting process, screening, interviews and offer letters.
• Managed all candidate's activity in the applicant tracking system (ATS).
• Used traditional and nontraditional resources, such as career fairs, online job fairs, college and community networks to identify and attract quality candidates.