Marquetta Shannon
Detroit,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
15
15
years of professional experience
Work History
Attachment Specialist
Great Expressions Dental Centers
01.2021 - 12.2022
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
- Provided insurance companies with proper billing documents.
Medical Biller
Trinity Health
11.2019 - 01.2021
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Adhered to established standards to safeguard patients' health information.
- Gathered information from multiple sources to simplify billing and organize accounts.
Medical Biller and Coder
Guardian Alarm Security
05.2019 - 07.2019
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
Associate Banker
Motor City Casino And Hotel
05.2011 - 04.2019
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
Casino Cage Cashier
Motor City Casino And Hotel
10.2010 - 05.2011
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Performed check cashing for customers based on company policies.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Issued gaming coins and tokens to customers for cash.
- Secured casino funds not in use after balancing cash drawer.
- Filled gaming machines with cash and coin and monitored machines during shift for proper operation.
- Redeemed foreign currencies using accurate exchange rates.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Complied with gaming commission rules by verifying players' ages.
- Verified over $[Amount] of cash and credit payments daily.
Utility Person
Motor City Casino And Hotel
09.2008 - 10.2010
- Reported emergencies to supervisor and provided assistance.
- Used appropriate techniques to clean fabric such as upholstery and drapes.
- Performed deep cleaning tasks such as moving furniture, dusting walls and ceilings, and shampooing carpet.
- Serviced restrooms by cleaning surfaces, sweeping floors, removing trash and restocking supplies.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Sandwich Artist
Subway
05.2008 - 09.2008
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods and ingredients.
Executive Assistant
Trinity Logistics
05.2006 - 08.2007
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Trained junior office staff in correct procedures and reporting requirements.
Education
No Degree -
Baker College
Flint, MINo Degree -
Wayne County Community College District
Detroit, MINo Degree -
Ross Medical Education Center
Madison Heights, MIHigh School Diploma -
Osborn High School
Detroit, MI06.2008
Skills
- Safe Deposit Box Oversight
- Consumer Banking
- Account Audits
- Employee Motivation
- Cash Handling
- Customer Transactions
- Change Orders
- Money Transfers
- Inbound Customer Calls
- ATM Balancing
- Currency Exchange
- Creative Thinking
- Opening and Closing Procedures
Timeline
Attachment Specialist
Great Expressions Dental Centers
01.2021 - 12.2022
Medical Biller
Trinity Health
11.2019 - 01.2021
Medical Biller and Coder
Guardian Alarm Security
05.2019 - 07.2019
Associate Banker
Motor City Casino And Hotel
05.2011 - 04.2019
Casino Cage Cashier
Motor City Casino And Hotel
10.2010 - 05.2011
Utility Person
Motor City Casino And Hotel
09.2008 - 10.2010
Sandwich Artist
Subway
05.2008 - 09.2008
Executive Assistant
Trinity Logistics
05.2006 - 08.2007
No Degree -
Baker College
No Degree -
Wayne County Community College District
No Degree -
Ross Medical Education Center
High School Diploma -
Osborn High School
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