MARQUETTA TATOM
Richmond,Ca
Summary
Certified Clinical Medical Assistant with administrative and clinical experience in scheduling appointments and managing patient schedules. Calling in prescriptions as directed by the physician. Filing lab reports and other patient records. Maintaining exam rooms and ensuring the office is organized, clean and stocked. Taking medical history and preparing patients for exams. Managing patients records and educating patients on treatments. Administering other non-intravenous medications.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
UROHEALTH
01.2025 - Current
- Greeted patients, verified insurance coverage & collected co-pay.
- Updated & maintained patients record in the EHR system.
- Scheduled follow-up appointments, tests & procedures.
- Assisted with physical exams (pelvic & digital rectal).
- Collecting urine specimens for test.
- In-office procedures (ultrasounds, bladder scans/prostate biopsies).
- Assisted with catheterization procedures.
Front-End Manager
LUCKY’S
01.2022 - 01.2025
- Directed front-end staff to optimize store operations.
- Ensured compliance and high standards of customer service.
- Trained team members on efficient front-end operations.
- This position is responsible for all cash handling processes for the store.
- Managed customer refunds and returns with precision.
- Implemented safety protocols across store departments.
- Coordinated scheduling and staffing for store shifts.
Assistant Manager
HR BLOCK
01.2020 - 01.2021
- Supported Multi-Unit Leader as primary on-site contact.
- Promoted HR Block services in-store and through digital channels.
- Managed client paperwork and streamlined online communications.
- Resolved client scheduling conflicts efficiently and promptly.
- Oversaw daily operations and activities of tax office associates.
- Enhanced client engagement through targeted promotional activities.
- Supervised training and development of new office staff.
Education
Graduate Certificate - Medical Assistant
Stepful
Remote05-2025
Skills
- Medical: Ultrasounds, Catheterization, Patient Care, EMR
- Soft Skills: Communication, Customer Service, Problem Solving, Leadership, Adaptability
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
- Clinical documentation
- Electronic health records
- Specimens collection and processing
- Laboratory specimen collection
- Insurance verification
- Medical records management
- Medical office administration
- Healthcare software proficiency
Certification
Certified Clinical Medical Assistant | Stepful | 2025 : NHA Certified 2025
Timeline
Medical Assistant
UROHEALTH
01.2025 - Current
Front-End Manager
LUCKY’S
01.2022 - 01.2025
Assistant Manager
HR BLOCK
01.2020 - 01.2021
Graduate Certificate - Medical Assistant
Stepful