MarQuetta Washington
Washington,DC
Summary
To obtain a position that allows for advancement through use of administrative, clerical, and managerial skills for mutual growth and success. Resourceful and organized individual, with an exceptional track record of contributing to the efficiency of businesses by providing personalized, and timely support.
Experienced with delivering top-notch customer service and support. Utilizes effective communication to address and resolve customer issues efficiently. Track record of maintaining high customer satisfaction through proactive problem-solving and teamwork. Also with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.
Overview
18
18
years of professional experience
Work History
Sales and Service Associate
US Postal Service
02.2014 - Current
- Perform a variety of sales and customer services duties at the retail window such as maintaining sufficient inventory of and selling stamps; utilizes a computerized system; provide information to the public regarding postal regulations; accepts and responds to customer claims and inquiries; handle and process customer purchases and or returns; inform customers regarding any special offers and suggestive selling related merchandise; maintain appearance of retail store; rent post office boxes, take rental payments, conduct reference checks.
Mail Handler
US Postal Service
07.2007 - 02.2014
- Distribute and/or case all classes of mail; sort First, Second, and Third class mail (magazines); process all incoming mail by loading different classes of mail onto the Flat Sorter Machine and then placing mail into a zip code bin to ensure mail is sent to the appropriate postal facility and unloading bulk mail; empty and load mail containers, i.e., bags, hampers, etc.; perform general maintenance on the work area; perform all other duties as assigned. for delivery, retrieve, face, and cancel mail to include loading
Education
College of Southern Maryland
06.2010
Skills
- Customer Service
- Microsoft Office Suite 100/MS Teams
- Critical Thinker
- Great Communication Skills
- Self-motivated
- Excellent Organizational Skills
- Active listening
- Scheduling
- Follow-up skills
- Problem-solving
- Teamwork
- Problem-solving abilities
- Attention to detail
Timeline
Sales and Service Associate
US Postal Service
02.2014 - Current
Mail Handler
US Postal Service
07.2007 - 02.2014
College of Southern Maryland
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