Marquetta Williams
Belleville,Il
Summary
Dynamic Direct Support Professional with a proven track record at TDL Group, enhancing patient outcomes through exceptional care delivery and behavioral management. Skilled in medication administration and a compassionate communicator, I excel in creating supportive environments for clients, fostering independence and well-being. Achieved significant improvements in patient health status documentation, showcasing my attention to detail and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
TDL Group
2019.10 - Current
- Supervised daily activities and provided assistance to staff.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Educated clients and family members on relevant topics to support independent living.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Researched community resources and services to provide accessibility and assistance to clients.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided compassionate and patient-focused care to cultivate well-being.
Home Health Caregiver
Help at Home
2019.10 - Current
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
Sales Associate
Gordmans
2017.09 - 2019.03
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Graduate
Belleville West High School
Belleville, IL05.2018
Skills
- Behavioral Management
- Care Delivery
- Direct Patient Care
- Appointment Scheduling
- Client documentation
- Communication skills
- Organization skills
- Attentive/attention to details
- Skilled collaborator
- Rapid and adaptive
- Solution oriented professional
- Effective cross functional communicator
- Progress Documentation
- Transportation
- Medication Administration
- Coachable
Certification
Cpr
Volunteer work
I volunteer at Powell’s academy and my Church in my free time.
Timeline
Direct Support Professional
TDL Group
2019.10 - Current
Home Health Caregiver
Help at Home
2019.10 - Current
Sales Associate
Gordmans
2017.09 - 2019.03
High School Graduate
Belleville West High School