Marquette Carter
Annapolis,MD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Delivery Associate
Peral Transport, LLC
08.2023 - Current
- Reported to the designated site promptly.
- Analyzed route and customer's instructions to effectively deliver packages.
- Contacted customers when more information was needed.
- Operated company vehicles safely, while working in a fast-paced environment, delivering packages to customers by designated delivery time.
- Provided customer service when delivering.
- Loaded truck according to the route manifest, while operating the vehicle using GPS
- Exercised leadership capabilities by successfully motivating and inspiring others.
Registered Behavior Technician/ Supervisor
Achieving True Self
03.2023 - 12.2023
- Provided treatment to children with autism by being patient, playful, and having compassion
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Used Central Reach to document patient information, progress notes, and treatment plans.
- Worked as part of a collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported client using principles of applied behavior analysis.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Identified the strengths, needs, and preferences of the client in order to effectively provide treatment
General Clerk 1
DTSV
06.2019 - 02.2020
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Part- Time Supervisor
United Parcel Service
09.2016 - 10.2019
- Developed concise reports to determine the course of action for a complaint about a driver, whether there are frequent reports or just one-time offender
- Completed administrative assignments, processing, editing, and reformatting correspondence and reports
- Created and updated spreadsheets and databases
- Provided customer service by answering phone calls and answering inquiries about driver encounters and directing the call to a driver supervisor (If needed)
- Referred drivers for investigation of a complaints, determining whether the complaints were either false or the driver committed actual criminal activity
- Maintained detailed records of responses to customer concerns via phone and e-mail inquiries
- Investigated complaints by customers on drivers determining the validity of the stated complaint and recommending the proper course of action(s) if warranted
- Trained and evaluated new hires under a 30-day period to advise them of their work performance and quality
- Evaluated the planned volume for my assigned belt and set a beginning plan, while making the necessary changes throughout the night
- Prepared daily information for meetings for the driver supervisors, manager, and division manager
- Processed driver payroll, vacation, sick leave, and personal time off
- Prepared payroll reports to management
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Senior Guest Advisor
Gamestop
10.2014 - 11.2017
- Worked in a fast-paced environment, while resolving customer relation issues
- Provided a clean environment for customers
- Sorted and counting inventory
- Inputting customer information into the system
- Operated and proficiently navigated computer hardware and software applications and performed accurate data entry to optimize guest services.
- Conducted inventory monthly inventory
- Conducted daily inventory on designated categories
- Accepted shipment, while assuring what was shipped matches what is on the shipping manifest
- Trained new hires
- Cashiering, conducting reimbursement, and distributing payments to customers who pawned items
- Ordering materials when needed when items were out of stock or almost out of stock
- Opening and closing the store and making sure the hospitality of the store is up to par with the customers’ expectations
Education
Associate of Arts - Psychology
Prince Georges Community College
Largo, MD08.2022
Bachelor of Science - Psychology
University of Maryland Global Campus
Largo, MD05.2022
Skills
- Mindfulness
- Computer Literacy/ Microsoft Office
- Customer Service
- Time Management
- Adaptability/Flexibility
- Honesty
- WPM: 65
- Critical Thinking
- Communication skill
- Verbal and written communication
- Supply restocking
- Telephone etiquette
- Team collaboration
- Problem-solving
- Data collection
- Relationship building
- Attention to detail
- Problem-solving abilities
- Goal setting
- Administration and management
- Organizational skills
- Teamwork and collaboration
- Analytical skills
- Interpersonal communication
- Multitasking
- Decision-making
- Self motivation
Affiliationsaccomplishments
- Honor Society Member
- NSHSS Scholar
- First Generation College Bound Member
Research
- Research Assistant, Institute for Wellness Education, 09/01/21, 06/01/22, Deborah Tebplow, Research material containing elements of: Trauma, PTSD, and coping mechanisms., Collaborate with a team to work on a program designed to teach trauma prevention and trauma support., Fulfill request for helping other interns with researching if they needed help answering a question., Created a spreadsheet in Google drive, for communicating what question needed to be answered., Projects are still being developed.
- Research Assistant/Intern, Lionox Master Company, 09/01/21, 05/01/22, Helped design a research project containing mental health and the criminal justice system., Created a sub-topic labeled: Mental health and Incarceration., Developed reports outlining., Conducted extensive research on the sub-topic., Presented outline and summary of the sub-topic., Found a general connection between mentally ill being incarcerated and possible steps to further society, in helping the mentally ill., Create solutions for the mentally in being incarcerated., Develop a Hypothetical Bill for project., Created a solution for incarcerated mentally ill.
- Research Assistant Student Counselor in Training, Unpaid Volunteer, 04/01/21, 12/01/21, Sandra Blunt, sandrahunt802@gmail.com, Search for research article for counseling teens with depression., Research highly recommended books for counseling teens with depression., Locate case study videos of therapist working with Adolescents with depression.
Timeline
Delivery Associate
Peral Transport, LLC
08.2023 - Current
Registered Behavior Technician/ Supervisor
Achieving True Self
03.2023 - 12.2023
General Clerk 1
DTSV
06.2019 - 02.2020
Part- Time Supervisor
United Parcel Service
09.2016 - 10.2019
Senior Guest Advisor
Gamestop
10.2014 - 11.2017
Associate of Arts - Psychology
Prince Georges Community College
Bachelor of Science - Psychology
University of Maryland Global Campus
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