Marquette Owen
308 Construction Solutions
20
years of professional experience
Dedicated and accomplished hospitality professional with over two decades of comprehensive management experience in both high-volume restaurant operations and sophisticated office environments. Recognized for exceptional leadership skills and a proven track record of driving operational excellence and delivering unparalleled guest experiences. Seeking the role to leverage extensive expertise in management, revenue optimization, and team leadership, with a focus on exceeding revenue goals, enhancing guest satisfaction, and ensuring compliance with industry standards and regulations.
Work History
Apprentice Plumber
11 Months- Installed plumbing systems in residential and commercial buildings according to specifications and safety standards.
- Assisted senior plumbers with troubleshooting and repairing plumbing issues, enhancing operational efficiency.
- Conducted routine maintenance checks on plumbing fixtures to ensure optimal performance and prevent failures.
- Collaborated with construction teams to coordinate plumbing installations within project timelines.
General Manager
4 Years 2 Months- Directed all aspects of restaurant operations, including staffing, training, budgeting, and customer service, resulting in consistent revenue growth and elevated guest satisfaction.
- Implemented innovative sales strategies and promotional campaigns, driving increased foot traffic and revenue generation.
- Cultivated a positive work culture and motivated team members to exceed performance goals.
Office Manager
1 Year 2 Months- Managed administrative functions, HR, and office operations, optimizing efficiency and productivity through streamlined processes and systems.
- Developed and implemented training programs to enhance staff skills and performance, resulting in improved customer service and operational excellence.
- Maintained compliance with regulatory standards and ensured adherence to company policies and procedures.
Office Manager
3 Years 8 Months- Oversaw all aspects of office administration, including accounts management, payroll processing, and vendor relations, ensuring accuracy and efficiency in operations.
- Implemented cost-saving measures and negotiated contracts with suppliers, resulting in improved profitability and resource utilization.
- Fostered a collaborative work environment and provided leadership and guidance to administrative staff.
General Manager
9 Years 10 Months- Managed the daily operations of a large-scale retail and food service establishment, achieving revenue targets and ensuring compliance with health and safety regulations.
- Implemented customer service initiatives and quality control measures, resulting in enhanced guest satisfaction and loyalty.
- Led a diverse team of employees, providing coaching and support to drive performance excellence.
Education
- Business And Managerial Economics
Skills
Hand and power tools
Fixture installation
Piping installation
Pipe threading
Customer relations
Staff development
Compliance monitoring
Troubleshooting and problem resolution
Documentation and reporting
Operations management
Delegating work
Timeline
Apprentice Plumber
308 Construction Solutions
09.2025 - CurrentRead More
General Manager
Taco Bell (KMAC)
07.2021 - 09.2025Read More
Office Manager
Palm Harbor Homes
04.2020 - 06.2021Read More
Office Manager
Wylie Johnson Plumbing
08.2016 - 04.2020Read More
General Manager
Loves Truck Stop
10.2006 - 08.2016Read More
Denton High School
Read More
Wright Business School
from Business And Managerial Economics
Read More