Marquez Andrews
Newark,NJ
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UNIQLO
Kearny, NJ
06.2024 - 08.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer concerns promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Boutique Sales Associate
Aritzia
New York, Ny
11.2023 - 02.2024
- Demonstrated excellent customer service skills by responding promptly to customer inquiries via phone or email.
- Completed daily tasks such as restocking supplies, cleaning the store front area and folding clothes.
- Utilized POS system for order entry and tracking as well as creating look books for clients.
- Provided feedback on customer experience and suggestions for improvement when applicable.
- Communicated with customers through emails and social media platforms about upcoming store events and promotions.
Experience Manager
Color Factory
New York, NY
06.2022 - 11.2023
- Provided guidance and support to team members regarding customer service processes and procedures.
- Identified opportunities for process improvements based on insights from data analysis.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Ensures consistent application and enforcement of all store policies, processes, and practices to provide a superior customer service experience.
- Performs the administrative, facilitative coaching, and mentoring duties necessary to lead and maintain a quality retail sales staff.
Guest Experience Team Leader
Color Factory
New York , Ny
06.2021 - 06.2022
- Act as a brand ambassador, reflective of company values and standards.
- Host events for major corporations and private photoshoots.
- Detail-oriented, punctual, and reliable.
- Grow and maintain positive, productive relationships of trust and honesty with all team members.
- Members and adjacent departments: application of projects and tasks assigned, independent or collaborative.
Education
Information & Technology Support - Information Technology
Coursera
Google 07-2023
Skills
- Account updating
- Scheduling
- Complaint resolution
- Senior leadership support
- Promotional support
- Report generation
Certification
- Google IT Support
References
References available upon request.
Timeline
Customer Service Representative
UNIQLO
06.2024 - 08.2024
Boutique Sales Associate
Aritzia
11.2023 - 02.2024
Experience Manager
Color Factory
06.2022 - 11.2023
Guest Experience Team Leader
Color Factory
06.2021 - 06.2022
Information & Technology Support - Information Technology
Coursera
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