Marquez Burks

Front of House Cashier

Dave's Hot Chicken

03.2023 - 11.2024

Operated cash register efficiently, processing customer transactions accurately and quickly.
Assisted customers with inquiries, providing exceptional service and fostering positive experiences.
Maintained cleanliness and organization of front-of-house areas to enhance customer satisfaction.
Collaborated with team members to ensure smooth operations during peak hours.
Handled cash management responsibilities, including balancing tills at the end of shifts.
Trained new staff on cashier procedures and company policies to promote consistency in service delivery.
Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers by answering questions and fulfilling requests.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Actively participated in team meetings to share best practices on improving overall guest experience at the front of house area.
Ensured accurate cash handling for smooth operations, balancing registers at the end of each shift.
Managed high-volume periods with ease, maintaining composure under pressure and minimizing wait times for guests.
Maintained a clean and organized workspace, contributing to an inviting atmosphere for guests.
Streamlined processes for managing large crowds during peak hours through proper queue organization.
Maintained a professional demeanor and appearance in accordance with company standards, reinforcing brand image to customers.
Streamlined checkout process by quickly bagging items and providing relevant product information to customers.
Supported inventory management efforts by stocking shelves, condiments stations, or merchandise displays as needed during shifts.
Handled cash, credit card, and gift card transactions securely while adhering to all company protocols and guidelines.
Kept abreast of current promotions, menu options, and other pertinent information in order to provide informed recommendations to guests.
Contributed to increased sales through upselling and suggestive selling techniques during transactions.
Collaborated with fellow staff members to resolve any guest concerns or issues promptly, ensuring repeat business.
Efficiently resolved any register discrepancies by carefully reviewing transaction records and liaising with supervisors when necessary.
Assisted in training new hires on front-of-house procedures and company policies, fostering a supportive team environment.
Consistently met or exceeded performance metrics established by management for speed, accuracy, and customer satisfaction ratings.
Provided exceptional customer service, consistently receiving positive feedback from patrons and management alike.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Answered questions about store policies and addressed customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Performed cash, card, and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Responded promptly to requests for assistance, spills and customer inquiries.
Processed refunds and exchanges in accordance with company policy.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Maintained current knowledge of store promotions and highlighted sales to customers.
Built relationships with customers to encourage repeat business.