Marquez Evans
Atlanta,GA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Supervisor
Merit Health River Oaks
Flowood, MS
12.2021 - 05.2024
- Developed and implemented patient services policies and procedures.
- Coordinated with healthcare providers to ensure quality care for patients.
- Monitored patient satisfaction surveys, identified areas for improvement, and developed plans for implementation.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Ensured all food orders were accurate and delivered promptly to patients rooms.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Created, updated, and monitored project schedules for multiple departments.
- Coordinated with other departments regarding resources needed for specific projects.
Caterer
Brown Bag Catering
Jackson, MS
06.2018 - 05.2024
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Organized and coordinated catering events with clients to ensure their needs were met.
- Provided direction to staff during setup and service of catered events.
- Ordered necessary supplies from vendors for catered events.
- Ensured proper storage of food items prior to catering events.
- Kept track of all costs associated with each event in order to stay within budget parameters.
- Successfully serviced events through collaboration with establishment managers by securing venue and scheduling adequate personnel.
- Finalized banquet configurations by conducting thorough inspections with clients prior to event start.
- Conducted research on the latest market trends and economic conditions to inform investment decisions.
Food Service Worker
Merit Health Madison
Jackson, MS
03.2019 - 12.2021
- Assisted in the preparation of food items according to recipes and instructions.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Delivered food orders promptly and accurately to patients rooms.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Ensured that all foods were prepared according to health department regulations.
- Performed variety of duties related to food service.
Education
HVAC Installation And Repair
Career Development Center
Jackson, MS04-2024
Heating, Air Conditioning, And Refrigeration Installation And Repair
Career Development Center
Jackson, MS04-2024
High School Diploma -
Wingfield High School
Jackson, MS05-2020
Skills
- Effective problem solving
- Healthcare regulations
- Strong leadership
- Appointment Scheduling
- Team Management
Certification
- ServeSafe Certified
Timeline
Patient Service Supervisor
Merit Health River Oaks
12.2021 - 05.2024
Food Service Worker
Merit Health Madison
03.2019 - 12.2021
Caterer
Brown Bag Catering
06.2018 - 05.2024
HVAC Installation And Repair
Career Development Center
Heating, Air Conditioning, And Refrigeration Installation And Repair
Career Development Center
High School Diploma -
Wingfield High School
- ServeSafe Certified