Marquez Jenkins
Rodeo,CA
Summary
Seeking an entry-level position where I can apply my skills, gain valuable experience, and contribute to the success of a dynamic team.
Overview
4
4
years of professional experience
Work History
Field Service Technician
Tak Communications - Contractor for XFINITY
01.2023 - 05.2024
- Proficiently installed, repaired, and maintained cable and internet services for residential and commercial customers as per XFINITY standards
- Demonstrated strong troubleshooting skills to identify and resolve technical issues promptly, ensuring uninterrupted services for customers
- Interacted with customers professionally, addressing inquiries, explaining services, and providing technical support to enhance overall customer satisfaction
- Ensured the quality of installations and repairs by adhering to company guidelines, industry standards, and safety protocols, contributing to a reliable network infrastructure
- Competently handled and calibrated various tools and equipment, including cable splicing tools, signal meters, and other specialized instruments required for installations and repairs
- Maintained accurate and detailed records of service calls, installations, and repairs, providing valuable data for performance analysis and reporting
- Demonstrated effective time management skills to meet installation and repair deadlines, optimize productivity, and ensure timely service delivery
Cashier/Recovery Team
Walmart
12.2021 - 12.2022
- Efficiently resolving discrepancies and errors in cashier transactions to ensure accuracy in financial transactions
- Proactively identifying and addressing potential sources of losses, such as discrepancies in cash registers, voided transactions, or other irregularities
- Providing excellent customer service by addressing customer concerns and questions related to transactions, ensuring a positive and satisfactory experience
- Assisting in the training and development of cashier staff to enhance their skills in accurate transaction processing and error prevention
- Effectively communicating with both customers and internal stakeholders to address concerns, provide feedback, and implement improvements.
Front Desk Receptionist/Cashier
Sweet Tooth Custom Sensations Sweets and Treats
06.2020 - 12.2022
- Provided exceptional customer service by warmly welcoming visitors, addressing inquiries, and ensuring a positive first impression for clients and guests
- Managed cash transactions accurately, processed payments, and provided receipts
- Effectively scheduled appointments and maintained the appointment calendar, optimizing the flow of visitors and ensuring efficient use of time
- Assisted in various administrative tasks, including data entry, filing, and record-keeping, contributing to the smooth functioning of office operations
- Addressed customer concerns and issues promptly and professionally, demonstrating effective problem-solving skills to ensure customer satisfaction
- Handled sensitive information with discretion and maintained confidentiality
- Collaborated with team members to ensure a cohesive and efficient front desk operation
Education
Business Management, AA - Business
Contra Costa College
San Pablo06.2027
High School Diploma -
Vista High School
San Pablo, CA06.2023
Skills
- Problem-Solving
- Positive Attitude
- Customer Service
- Time Management
- Teamwork and Coordination
- Sales Techniques
- Staff Training and Development
- Troubleshooting and repair
- Heavy Lifting
Timeline
Field Service Technician
Tak Communications - Contractor for XFINITY
01.2023 - 05.2024
Cashier/Recovery Team
Walmart
12.2021 - 12.2022
Front Desk Receptionist/Cashier
Sweet Tooth Custom Sensations Sweets and Treats
06.2020 - 12.2022
Business Management, AA - Business
Contra Costa College
High School Diploma -
Vista High School
Similar Profiles
Alec OMearaAlec OMeara
Field Technician at TAK CommunicationsField Technician at TAK Communications
MICHAEL KLESELMICHAEL KLESEL
Senior Director of Construction at TAK CommunicationsSenior Director of Construction at TAK Communications
Cameron BrownCameron Brown
Cable Technician at TAK CommunicationsCable Technician at TAK Communications