Marquez Russ
St. Petersburg,FL
Summary
Well-qualified Customer Service Agent proficient in handling all routes and promoting positive customer experiences at each location. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business needs and sales excellence. Skilled in coordinating documentation, handling payments and working with little supervision to meet customer needs. Coordinated and prepared documentation detailing production requirements and schedules to maintain supply levels. Cross-functional collaborator effective at understanding requirements and devising successful solutions. Resilient and adaptable in dynamic environments. Organized Scheduling Manager possessing excellent recordkeeping, communication and time management abilities.
Overview
7
7
years of professional experience
Work History
CNA
Wrights Healthcare And Rehabilitation
02.2022 - Current
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing..
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Scheduling Coordinator
Episource LLC
05.2020 - 01.2022
- Addressed internal supply problems head-on and developed creative solutions to prevent delays
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated patient scheduling, check-in, check-out and verified delivery of products.
- Organized patient files and streamlined operations to improve efficiency.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed skilled administrative work to support all office staff and operational requirements.
- Gauged production progress to inform leaders of performance concerns.
- Input data in Salesforce to create updated status reports for quick reference of projects.
Leasing Consultant
Trinity Consultants Inc.
02.2019 - 12.2020
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Toured property with prospective tenants and provided wealth of information in regards to its key features.ts
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues
- Verified tenant incomes and other information before accepting lease applications, working closely with management to maintain accuracy
- Used strong negotiating talents to obtain reasonable fees from contractors for entertainment and catering events for residents
- Liaised between property owners and tenants about expectations,s and residents by promoting team collaboration and delivering exemplary service
- Established strong, professional relationships with fellow consultants and residents by promoting team collaboration and delivering exemplary service
Employer Shared Responseibility Representitive
Paychex Inc.
01.2020 - 05.2020
- Utilizes analysis and problem solving skills and makes appropriate recommendations to clients and Sales and Operations partners ensuring all client inquiries are resolved appropriately and accurately
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Trains and mentors less experienced Paychex and Contract employees within the group when required to ensure all staff is current on policies and procedures
- Gathers and interprets data from internal resources such as AskIt, iComm, Salesforce and external resources such as the IRS website, Department of Treasury, etc. to solve issues relating to ESR services, while maintaining positive and professional relationships with internal and external partners
Customer Service Specialist
Conduent Inc
01.2018 - 03.2018
- Created and reviewed invoices to ensure accuracy while working with customers to answer questions and address payment issues
- Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and accommodation needs
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Assisted with running and summarizing operational reports and details
- Communicated effectively with groups of customers and employees to recommend solutions to common problems
- Provided primary customer support to internal and external customers in a fast-paced office environment
SALES TEAM LEADER/ LE MACARON
Le Mini Macaron LLC
01.2017 - 08.2017
- Brief customers on the makings of our product Drive sales up by interacting with every customer that came in Handle opening and closing paperwork for the cash register and inventory
- Train new personal on sales methods for the store and products Make shift schedules
Education
high school diploma -
Boca Ciega High school
Associate of Arts -
Tallahassee Community College
Tallahassee, FL2020
Skills
- Microsoft office specialist
- Key holder experience
- Money handling abilities
- Account management
- Receiving support
- Customer service expert
- Business processes and procedures
- Local market conditions
- Contract negotiation
- Great team leader and team player when needed
- Leasing and sales
- Telephone and email etiquette
- Business development
- Property management
- Extremely diligent worker
Timeline
CNA
Wrights Healthcare And Rehabilitation
02.2022 - Current
Scheduling Coordinator
Episource LLC
05.2020 - 01.2022
Employer Shared Responseibility Representitive
Paychex Inc.
01.2020 - 05.2020
Leasing Consultant
Trinity Consultants Inc.
02.2019 - 12.2020
Customer Service Specialist
Conduent Inc
01.2018 - 03.2018
SALES TEAM LEADER/ LE MACARON
Le Mini Macaron LLC
01.2017 - 08.2017
high school diploma -
Boca Ciega High school
Associate of Arts -
Tallahassee Community College
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