Marquez Banks
Overview
3
3
years of professional experience
1
1
Certification
Work History
Systems Engineer
Oracle Cerner
08.2022 - Current
- Maintained and troubleshooted Core iBus and connected solutions, including CareAware Capacity Management, Stafflink, RxStation, and others.
- Troubleshooted SQL and server performance issues on core RedHat/AIX servers; reviewed logs using regular expression utilities to analyze driver/service logs.
- Provided technical support to end-users, troubleshooting and resolving issues related to Cerner applications and integrations.
- Ensured accurate and secure management of patient data within Cerner systems, adhering to regulatory and compliance standards.
- Developed and delivered training programs for healthcare staff on Cerner system functionalities and best practices; created and maintained documentation.
- Worked with IT and healthcare teams to ensure seamless integration of Cerner systems with other healthcare applications and devices.
- Collaborated with Cerner and other third-party vendors to resolve issues and implement new features or solutions.
- Monitored system performance and generated reports to support decision-making and continuous improvement efforts.
- Collaborated with Situation Management during high-severity outages to restore functionality.
- Ensured Cerner systems complied with healthcare regulations (e.g., HIPAA) and organizational security policies.
Technical Support Specialist
Spectrum Enterprises LLC, A Charter Communications
11.2021 - 08.2022
- Trained new employees on protocols and technical information to enhance performance.
- Evaluated system hardware and software, recommended modifications to improve speed and efficiency.
- Researched and resolved issues on various systems and databases, developing and refining procedures to troubleshoot client problems effectively.
- Informed customers about issue resolution progress, documented transactions for future reference and knowledge base enhancement.
- Assessed and monitored third-party activities including risk assessments, due diligence, contract negotiations, consent obligations, ongoing monitoring, and termination.
- Developed and implemented security, backup, and redundancy strategies to safeguard sensitive information.
- Evaluated vendor performance to ensure compliance with regulatory requirements and client service level agreements.
- Collaborated with internal teams to mitigate risks identified through monitoring activities.
Network Analyst
Insight Global
08.2021 - 11.2021
- Executed configuration and troubleshooting services for diverse internet and network devices, equipment, and systems to ensure operational efficiency and effectiveness.
- Collaborated with teams to identify, diagnose, analyze, and eliminate network issues and faults while documenting all operations to facilitate prompt performance.
- Provided troubleshooting support for radio frequency devices and network cabling to ensure connectivity, with Wi-Fi support configuration as a backup service.
- Contributed to the management and optimization of layer 2 devices, Virtual Private Networks (VPN), Virtual Private LAN Service (VPLS), Coarse Wavelength Division Multiplexing (CWDM), protocols, routers, Hybrid Fiber Coaxial (HFC), and user equipment.
- Optimized and upgraded network and technical infrastructure capabilities to improve processes and ensure quality service levels across all managed networks.
- Monitored network systems operations and triage, conducting systems performance evaluations and diagnostics.
Education
Bachelor of Science - Electronics Technology
North Carolina A & T State University
Greensboro, NCSkills
- Infrastructure Optimization
- Troubleshooting (SQL, server performance)
- End-User Support
- Data Security (HIPAA Compliance)
- Training & Documentation
- Integration Management
- Vendor Collaboration
- Performance Monitoring
- Crisis Management
- Regulatory Compliance
- Team Collaboration
- Technical Analysis
Certification
- Microsoft Technology Associate: Security Fundamentals (MTA), Microsoft - Nov 2020
- CompTIA A+, CompTIA - Jan 2021
- Linux Essentials v1.6, Linux Professional Institute (LPI) - Feb 2021
- Microsoft Technology Associate: Windows Server Administration Fundamentals (MTA), Microsoft - Apr 2021
- CompTIA Server+, CompTIA - May 2021
- Microsoft Technology Associate: Networking Fundamentals (MTA), Microsoft - Jun 2021
- CompTIA Network+, CompTIA - Jul 2021
- CompTIA Security+, CompTIA - Aug 2021
- PCI Compliance - Foundation, Qualys - Feb 2022
- Vulnerability Management - Foundation, Qualys - Mar 2023
Timeline
Systems Engineer
Oracle Cerner
08.2022 - Current
Technical Support Specialist
Spectrum Enterprises LLC, A Charter Communications
11.2021 - 08.2022
Network Analyst
Insight Global
08.2021 - 11.2021
Bachelor of Science - Electronics Technology
North Carolina A & T State University