Marquez Banks
Indian Trail,NC
Summary
IT professional with experience in Governance, Risk & Compliance (GRC), specializing in risk assessments, compliance audits, and remediation tracking across frameworks including NIST 800-53, HIPAA, SOC 2, and ISO 27001. Proven ability to translate technical information into clear, actionable guidance, ensuring teams remain organized and compliant. Skilled in maintaining Plans of Action and Milestones (POA&Ms), enhancing processes, and collaborating with cross-functional teams to strengthen control practices. Committed to advancing GRC expertise while delivering reliable execution and effective communication in security and compliance initiatives.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Systems Engineer
Oracle Cerner
Remote
08.2022 - Current
- Support hospital teams by helping them stay compliant with security and privacy requirements such as HIPAA and internal policies.
- Work with security and IT teams to review risks, track issues, and ensure remediation is completed on time.
- Provide training, walkthroughs, and support to teammates and client leadership teams to help them understand workflows and system expectations.
- Introduced clearer compliance-focused processes and streamlined documentation that reduced team workload and improved audit and client readiness.
- Improved resolution turnaround times by an estimated 15% through proactive communication, clearer documentation, and coordinated follow-ups across security and IT teams.
Network Analyst
Spectrum Enterprises LLC
Charlotte, NC
11.2021 - 08.2022
- Supported risk mitigation by researching system issues and contributing to the internal knowledge base.
- Strengthened customer experience by troubleshooting network, connectivity, and service-related issues.
- Created clear instructions and user guides to help teams work more efficiently and avoid repeat issues.
- Partnered with cross-functional teams to resolve problems quickly, communicate updates, and review system trends to recommend improvements that reduced risk.
- Helped reduce recurring technical issues by approximately 12% through improved documentation and more consistent troubleshooting guidance.
Network Analyst
Insight Global
Charlotte, NC
08.2021 - 11.2021
- Supported daily network operations and assisted with troubleshooting device, VPN, and connectivity issues.
- Worked alongside teams supporting a major ISP, gaining hands-on experience with network reliability, uptime expectations, and customer impact.
- Documented system updates, configuration changes, and performance details to maintain accurate operational records.
- Communicated findings and updates in a clear, easy-to-understand way for both technical and non-technical teams.
- Contributed to maintaining strong network uptime by supporting stable daily operations and resolving issues efficiently, improving overall responsiveness by an estimated 10%.
Education
Bachelor of Science - Electronics Technology
North Carolina A&T State University
Greensboro, NCSkills
- Governance, Risk & Compliance (GRC) Policy & Compliance Review
- Risk Assessment Internal Controls Control Testing
- Compliance Frameworks: NIST 800-53, SOC 2, ISO 27001, HIPAA
- Continuous Monitoring Audit Support Evidence Collection
- POA&M Management Remediation Tracking
- Vulnerability Management Risk Prioritization
- Cross-Team Collaboration Clear Stakeholder Communication
Certification
- CEGEIT (In Progress)
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Linux Essentials (LPI)
- Microsoft MTA: Networking, Security, Server
- PCI Compliance – Foundation (Qualys)
- Vulnerability Management – Foundation (Qualys)
Timeline
Systems Engineer
Oracle Cerner
08.2022 - Current
Network Analyst
Spectrum Enterprises LLC
11.2021 - 08.2022
Network Analyst
Insight Global
08.2021 - 11.2021
Bachelor of Science - Electronics Technology
North Carolina A&T State University