Marquez Byers

During Course Careers, an intensive three-month online program focused on technology sales, I acquired a comprehensive set of skills essential for excelling as a sales/business development representative. The curriculum encompassed fundamental sales techniques and methodologies, honing my abilities to connect with clients and prospects effectively.

Notable aspects of my learning journey include:

• Immersing myself in three pivotal books: "How to Win Friends & Influence People," "Fanatical Prospecting," and "SPIN Selling."
• Mastering the art of cold outreach, conducting in-depth prospect research, and employing a strategic sales cadence to optimize results.
• Gaining hands-on experience with leading sales software, including Salesforce, Hubspot, Salesloft, and more.

Through Course Careers, I developed a profound understanding of technology sales dynamics and emerged equipped to deliver exceptional results in a fast-paced and competitive market. My newfound expertise enables me to thrive in diverse sales scenarios and consistently surpass expectations, driving revenue growth and fostering lasting client relationships.

• Demonstrated exceptional customer service skills by ensuring on-time and accurate deliveries to diverse residential and commercial locations, consistently exceeding customer expectations.
• Developed strong navigational expertise, efficiently mapping routes and adapting to various traffic conditions, resulting in optimized delivery times and enhanced productivity.
• Cultivated excellent communication and interpersonal skills, establishing positive relationships with customers, and fostering a reputation for reliability and professionalism.
• Exhibited a strong work ethic and adaptability, thriving in a fast-paced and demanding environment, while maintaining a perfect record of timely deliveries.
• Collaborated effectively with team members and supervisors, contributing to a cohesive and goal-oriented work atmosphere.
• Leveraged problem-solving abilities to handle delivery challenges proactively, ensuring swift resolutions and minimizing disruptions.
• Managed a high volume of deliveries with precision, further honing organizational and time management skills.

Responsibilties:

• Successfully managed daily warehouse operations, including inventory control, order fulfillment, and logistics management
• Led a team of 10+ employees, providing training, coaching, and performance evaluations to optimize productivity and efficiency
• Implemented standard operating procedures (SOPs) to ensure compliance with safety regulations and to streamline warehouse operations
• Utilized data analysis and reporting tools to monitor inventory levels, track sales trends, and generate actionable insights to support decision-making
• Actively participated in sales meetings and provided input on market trends, customer feedback, and competitive analysis.
• Supported warehouse operations, including loading and unloading of trucks, inventory management, and maintaining a clean and organized work environment.
• Collaborated with team members to identify opportunities for process improvement and implement effective solutions.

Accomplishments:

• Delivered exceptional outcomes through highly effective cold calling and emailing strategies, engaging diverse stakeholders to secure donations, resulting in an impressive 105% increase in monthly food intake and distribution while significantly reducing food waste and amplifying community impact
• Implemented case management practices, ensuring precise and dependable documentation of activity, resulting in an impressive 80% to 95% accuracy improvement in records maintenance
• Maintained precise records of donated and distributed food items by conducting regular inventory audits helping elevate data accuracy from 80% to an exceptional 95%
• Expertly assessed individual needs and devised tailored recovery programs, driving a remarkable 45% overall operational growth within inaugural year
• Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 33% reduction in order processing time and a 25% increase in overall efficiency
• Cultivated and maintained strong relationships with key stakeholders, including suppliers, distributors, and customers, to drive customer satisfaction and loyalty resulting in over 65% increase in customer satisfaction
• Collaborated with local food banks and community organizations, optimizing the scheduling of pickups and deliveries resulting in a 20% increase in incoming deliveries per hour, ensuring the timely and secure transportation of food donations and bolstering our positive community impact
• Organized the coordination and seamless execution of food recovery initiatives, playing a pivotal role in achieving an outstanding 105% increase in monthly food intake and distribution
• Drove substantial community outreach and impact by developing and implementing innovative food recovery programs, forging successful collaborations with local businesses, restaurants, and food banks, resulting in over a remarkable 250% increase in community outreach throughout my tenure with the company

• Led and coached a team of 10+ employees to optimize efficiency and achieve a 25% increase in overall warehouse productivity.
• Implemented standard operating procedures, resulting in a notable 33% reduction in order processing time.
• Analyzed data to monitor inventory levels and track sales trends, supporting informed decision-making for improved sales strategies
• Developed strong problem-solving skills, adaptability, and attention to detail, attributes vital for delivering exceptional customer experiences and exceeding sales targets in a fast-paced sales environment.