Marquezia Lewis
Cedar Hill,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ComplexCare Solutions
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Process Associate
Genpact
03.2021 - 10.2022
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Monitored and reported on process performance to verify compliance with established standards.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Data Management Specialist
City Of Dallas
03.2020 - 07.2022
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
- Tested software applications and systems to identify enhancement opportunities.
- Documented data warehouse architecture to guarantee capacity met current and forecasted needs.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TX06.2016
Skills
- Order Fulfillment
- Report Creation
- Senior Leadership Support
- Retail Sales Customer Service
- Customer Relations
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
Timeline
Customer Service Representative
ComplexCare Solutions
10.2021 - Current
Process Associate
Genpact
03.2021 - 10.2022
Data Management Specialist
City Of Dallas
03.2020 - 07.2022
High School Diploma -
Cedar Hill High School