Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquez K Headen

Siler City,NC

Summary

Very good customer service, and beyond outgoing personality

Talented Truck Driver with good route planning, payment handling and customer service skills. Offering 3 years of experience and basic maintenance knowledge. Performance-driven and detail-oriented with methodical approach to following through on every need.

Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential.

Overview

5
5
years of professional experience

Work History

Truck Driver

Mickles Transport LLC
Siler City, NC
02.2020 - Current
  • Contacted customers to report delayed delivery times.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Leadership Team Member

Canteen
Siler City, NC
08.2019 - 10.2019
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Mentored and guided employees to foster proper completion of assigned duties.

Warehouse Floater

The Agency Inc
Asheboro, NC
05.2018 - 02.2019
  • Checked packages and merchandise for damage and notified vendors.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Floater

Burger King
Siler City, NC
11.2016 - 12.2017
  • Assessed processes and production lines for proper setup per instructions and procedures.
  • Listened to and understood concerns and issues raised by food line members and guests.
  • Followed up on accidents, problems and guest complaints in food line area and within overall food and beverage department.

Line Cook

Taco Bell
Siler City, NC
07.2015 - 06.2016
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.

Education

No Degree - Business Administration And Management

American InterContinental University
Schaumburg, IL

High School Diploma -

Jordan Matthews High School
Siler City, NC
06.2016

Skills

  • State and Federal Regulations
  • Attention to Detail
  • Time Management
  • Adaptability and Flexibility
  • Critical Thinking
  • Dependable and Cooperative

Timeline

Truck Driver

Mickles Transport LLC
02.2020 - Current

Leadership Team Member

Canteen
08.2019 - 10.2019

Warehouse Floater

The Agency Inc
05.2018 - 02.2019

Floater

Burger King
11.2016 - 12.2017

Line Cook

Taco Bell
07.2015 - 06.2016

No Degree - Business Administration And Management

American InterContinental University

High School Diploma -

Jordan Matthews High School

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Marquez K Headen