Marqui Gurule
New Braunfels
Summary
Tech-savvy Project Support Specialist offering a 10 year background troubleshooting and resolving complex information technology problems by conducting technical root cause analysis and providing viable solutions. Polished in installing and configuring hardware and operating systems and resolving support requests via various channels. Systematic and thorough professional committed to minimizing system downtime and quickly resolving various issues.
Overview
15
15
years of professional experience
Work History
Project support specialist
Lowe’s Home Improvement
06.2023 - Current
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Inbound calls/ outbound calls
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Provided thorough support, problem resolution and navigational assistance for customers via phone.
- Monitored project progress, identified risks and took corrective action as needed
- Data entry
Third party verification
TaskUs
09.2024 - 12.2024
- Verify medicare enrollments
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Operations/ production
HC Brands
10.2019 - 05.2023
- Quality assurance
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Print operator II
Exela Technologies
02.2014 - 10.2019
- Insert documents manually/ electronically for outgoing mail
- Set up and operated printing press machines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Checked job information at each press to verify that correct ink was delivered.
- Proofed all job orders, securing client approval prior to production.
- Promptly removed completed loads from press.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Reviewed completed orders for quality and accuracy.
Customer service representative
S&P Data
07.2012 - 01.2014
- Assist ADT customers with scheduling appointments
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer service advocate
Safelite Auto Glass
03.2010 - 07.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
Education
G.E.D. - General Studies
Central New Mexico Community College
Albuquerque, NM10.2011
Skills
- Customer service
- Professionalism
- Problem-solving abilities
- Effective communication
- Training & Development
- Verbal and written communication
- Decision-making
- Continuous improvement
- Budgeting expertise
- Documentation management
- Scheduling expertise
- Performance monitoring
- Project management
- Teamwork and collaboration
- Goal setting
Timeline
Third party verification
TaskUs
09.2024 - 12.2024
Project support specialist
Lowe’s Home Improvement
06.2023 - Current
Operations/ production
HC Brands
10.2019 - 05.2023
Print operator II
Exela Technologies
02.2014 - 10.2019
Customer service representative
S&P Data
07.2012 - 01.2014
Customer service advocate
Safelite Auto Glass
03.2010 - 07.2012
G.E.D. - General Studies
Central New Mexico Community College
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