Marqui Gurule
New Braunfels
Summary
Tech-savvy Project Support Specialist offering a 10 plus year background troubleshooting and resolving complex information technology problems by conducting technical root cause analysis and providing viable solutions. Polished in installing and configuring hardware and operating systems and resolving support requests via various channels. Systematic and thorough professional committed to minimizing system downtime and quickly resolving various issues.
Overview
16
16
years of professional experience
Work History
Project support specialist
Lowe’s Home Improvement
06.2023 - Current
- Maintained open communication by presenting regular updates on project status to customers.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Provided thorough support, problem resolution and navigational assistance for customers via phone.
- Monitored project progress, identified risks and took corrective action as needed
- Coordinated project timelines and deliverables to ensure on-time completion across multiple departments.
- Data entry
- Email communications
- Acted as a liaison between project teams and clients, fostering positive relationships through clear communication channels.
Third party verification
TaskUs
09.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Operations/ production
HC Brands
10.2019 - 05.2023
- Assured products and service would meet defined quality standards and customer expectations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Print operator II
Exela Technologies
02.2014 - 10.2019
- Performed thorough quality checks on all completed jobs, identifying any errors and rectifying them before final delivery to clients.
- Set up and operated printing press machines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Proofed all job orders, securing client approval prior to production.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Reviewed completed orders for quality and accuracy.
Customer service advocate
Safelite Auto Glass
03.2010 - 01.2014
- Cross-trained and provided backup support for organizational leadership.
- Facilitated appointment scheduling for auto glass repair and replacement services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
G.E.D. - General Studies
Central New Mexico Community College
10.2011
Skills
- Customer service
- Professionalism
- Problem-solving abilities
- Effective communication
- Training & Development
- Verbal and written communication
- Decision-making
- Continuous improvement
- Budgeting expertise
- Documentation management
- Scheduling expertise
- Performance monitoring
- Project management
- Teamwork and collaboration
- Goal setting
- Team leadership
Timeline
Third party verification
TaskUs
09.2024 - Current
Project support specialist
Lowe’s Home Improvement
06.2023 - Current
Operations/ production
HC Brands
10.2019 - 05.2023
Print operator II
Exela Technologies
02.2014 - 10.2019
Customer service advocate
Safelite Auto Glass
03.2010 - 01.2014
G.E.D. - General Studies
Central New Mexico Community College