Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marqui Jackson-Reyme

Los Angeles,CA

Summary

Operations Manager with 15+ years of experience in customer service, sales, and team leadership. Skilled in optimizing workflows, managing customer accounts, and driving business performance through strategic planning and KPI analysis.

Overview

16
16
years of professional experience

Work History

Operations Manager

Barkbus
09.2022 - Current
  • Oversee mobile grooming operations, ensuring efficient workflow and high-quality customer service
  • Lead teams, streamline processes, and analyze KPIs to drive performance improvements
  • Manage vendor relationships and optimize supply chain operations

Sr. Customer Support Advocate

Posn Peanut
02.2022 - 09.2022
  • Provided customer support through social media and created team training materials
  • Assisted with marketing campaigns and analyzed sales reports to boost UPT

Assistant Store Manager

Crossroads Trading Co.
04.2019 - 03.2020
  • Managed hiring, training, and scheduling of staff
  • Forecasted consumer demand and improved store performance through sales analysis

Assistant Wholesale Administrator

Unique-Vintage.com
02.2016 - 04.2018
  • Managed client accounts and administrative sales duties, increasing sales and expanding markets
  • Provided ongoing support to clients post-sale

Department Manager

Urban Outfitters
08.2008 - 09.2013
  • Analyzed sales data, including sell-through rates and inventory turnover, to drive business decisions and improve profitability
  • Managed department operations, ensuring alignment with company sales targets and operational goals
  • Led a team of sales associates, optimizing performance through training and clear sales metrics
  • Monitored and adjusted stock levels based on performance metrics and market trends to maximize sell-through

Education

Business Administration - Management

Mt. San Antonio College
Walnut, CA
01.2009

Skills

  • Operations & Workflow Management
  • Customer Account Management
  • Team Leadership & Training
  • KPI Optimization & Data Analysis
  • Marketing Campaign Creation
  • Social Media Account Administration

Timeline

Operations Manager

Barkbus
09.2022 - Current

Sr. Customer Support Advocate

Posn Peanut
02.2022 - 09.2022

Assistant Store Manager

Crossroads Trading Co.
04.2019 - 03.2020

Assistant Wholesale Administrator

Unique-Vintage.com
02.2016 - 04.2018

Department Manager

Urban Outfitters
08.2008 - 09.2013

Business Administration - Management

Mt. San Antonio College
Marqui Jackson-Reyme