Operations Manager with 15+ years of experience in customer service, sales, and team leadership. Skilled in optimizing workflows, managing customer accounts, and driving business performance through strategic planning and KPI analysis.
Overview
16
16
years of professional experience
Work History
Operations Manager
Barkbus
09.2022 - Current
Oversee mobile grooming operations, ensuring efficient workflow and high-quality customer service
Lead teams, streamline processes, and analyze KPIs to drive performance improvements
Manage vendor relationships and optimize supply chain operations
Sr. Customer Support Advocate
Posn Peanut
02.2022 - 09.2022
Provided customer support through social media and created team training materials
Assisted with marketing campaigns and analyzed sales reports to boost UPT
Assistant Store Manager
Crossroads Trading Co.
04.2019 - 03.2020
Managed hiring, training, and scheduling of staff
Forecasted consumer demand and improved store performance through sales analysis
Assistant Wholesale Administrator
Unique-Vintage.com
02.2016 - 04.2018
Managed client accounts and administrative sales duties, increasing sales and expanding markets
Provided ongoing support to clients post-sale
Department Manager
Urban Outfitters
08.2008 - 09.2013
Analyzed sales data, including sell-through rates and inventory turnover, to drive business decisions and improve profitability
Managed department operations, ensuring alignment with company sales targets and operational goals
Led a team of sales associates, optimizing performance through training and clear sales metrics
Monitored and adjusted stock levels based on performance metrics and market trends to maximize sell-through
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group