Summary
Overview
Work History
Education
Skills
Timeline
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Marqui Lucero

Albuquerque,NM

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Top-notch [Job Title] delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences. Closed business [Number] nights per week by locking up, cleaning, preparing for next business day and guiding guests out of establishment. Talent for calmly managing fast-paced, high-volume work with continuous demands. Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Bartender Shift Manager

Brickyard Pizza
Albuquerque, NM
08.2019 - 01.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Improved and applied social media marketing strategies to increase patronage.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Server

Stoneface Tavern
Albuquerque, NM
10.2017 - 12.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Ojos Locos
Albuquerque, NM
06.2015 - 08.2016
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Dental Assisting

Pima Medical Institute
Albuquerque, NM
11.2017

High School Diploma -

Albuquerque Talent And Development
Albuquerque, NM
05.2015

Skills

  • Handling Difficult Customers
  • Customer Needs Assessments
  • Equipment Maintenance
  • Suggestive Selling
  • Liquor, Beer and Wine Knowledge
  • Reconciling Cash Drawers
  • Teamwork and Professionalism
  • Food and Beverage Service
  • Anticipating Guest Needs
  • Timely Food Delivery
  • Guest Satisfaction
  • Monitoring Alcohol Consumption
  • High-Volume Environments
  • Cash Handling and Management
  • Classic Cocktails
  • Bar Operations and Logistics

Timeline

Bartender Shift Manager

Brickyard Pizza
08.2019 - 01.2022

Server

Stoneface Tavern
10.2017 - 12.2019

Server

Ojos Locos
06.2015 - 08.2016

Dental Assisting

Pima Medical Institute

High School Diploma -

Albuquerque Talent And Development

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Marqui Lucero