Marquia Easley
Waxahachie,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Child Nutritionist
Waxahachie ISD
10.2023 - 09.2024
- Reduced malnutrition rates among low-income families by providing accessible nutrition education resources and consultations.
- Collaborated with parents, educators, and healthcare professionals to address specific nutritional concerns in child populations.
- Evaluated nutritional needs of individual children, crafting tailored dietary recommendations to support growth and development.
- Conducted thorough assessments of children''s growth patterns to identify potential nutrient deficiencies or excesses, offering targeted interventions as needed.
Cashier
HEB Grocery Store
09.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
World Finance
07.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Humana
01.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Medical Assistant
Concorde Career College
Grand Prairie, TX07-2025
High School Diploma -
Waxahachie High School
Waxahachie, TX06-2014
Skills
- Client relationship building
- Customer service
- Problem resolution
- Food safety awareness
- Detailed Oriented
- Medical Terminology
- Patient Communication
- First Aid/CPR Certified
- Vital Signs Measurement (eg, blood pressure, temperature)
- Time Management
Languages
English
Full Professional
Timeline
Child Nutritionist
Waxahachie ISD
10.2023 - 09.2024
Cashier
HEB Grocery Store
09.2020 - 01.2022
Customer Service Representative
World Finance
07.2018 - 04.2019
Customer Service Representative
Humana
01.2017 - 03.2019
Medical Assistant
Concorde Career College
High School Diploma -
Waxahachie High School
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