MARQUIA NICOLE
WASHINGTON,DC
Summary
Exceptionally organized and enthusiastic customer service professional with experience in effective marketing strategies and reaching the target market. Dedicated to achieving customer satisfaction and exceeding goals. Driven and self-motivated, with the ability to manage time and efforts effectively. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Murn Management
02.2024 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined 8rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
PROPERTY MANAGER
Dreyfuss Management/Rushmore Management
04.2022 - 11.2023
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Kept properties in compliance with local, state, and federal regulations.
- Developed and implemented marketing strategies to increase occupancy rates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
ASSISTANT PROPERTY MANAGER
CUE Residential, LLC
06.2018 - 04.2022
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Communicated effectively with owners, residents, and on-site associates.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Education
Some College (No Degree) - Business Management
Fairmont State University
Fairmont, WVSkills
- Schedule Management
- Budget Planning
- Customer Service
- Root Cause Analysis
- CRM Software
- Team Leadership
- Staff Supervision
- Phone and Email Etiquette
- Customer Service Management
Timeline
Assistant Property Manager
Murn Management
02.2024 - Current
PROPERTY MANAGER
Dreyfuss Management/Rushmore Management
04.2022 - 11.2023
ASSISTANT PROPERTY MANAGER
CUE Residential, LLC
06.2018 - 04.2022
Some College (No Degree) - Business Management
Fairmont State University
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