Summary
Overview
Work History
Education
Skills
Certification
Clearance Level
References
Timeline
Generic

Marquida Plummer

Washington,DC

Summary

Looking to join a dynamic, hardworking, and dedicated team to utilize my customer service, technical and information technology skills.


Driven Systems Administrator with 6-8 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

19
19
years of professional experience
1
1
Certification

Work History

System Administrator (Tier 3)

Leidos
06.2021 - Current
  • Responsible for installation, configuration, administration, support and maintenance of systems, including associated hardware
  • Responsibilities may include management of systems infrastructures, implementing best practices to Identify and recommend system functional specifications, configuration of physical and virtual systems, backup and recovery of IT infrastructure
  • Support duties may include updating and supporting systems by tuning performance, allocating storage space
  • Implementing critical patches, reviewing systems performance logs to identify anomalies and troubleshoot issues
  • Manage user accounts, permissions, and access controls, as well as backup and recovery procedures.
  • Implementing and maintaining IT policies and procedures.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.

Alarm Monitor/Telecommunicator

Constellis
10.2021 - 12.2022
  • Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as: Communicating audio messages via radio and telephone Coordinating law enforcement and public safety personnel activities Transferring public safety information Answering questions and updating client records Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances
  • Log all calls in database including required details of each call Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers Operate multi-channel radio and telephone dispatch equipment Access Federal, State, and local databases and maintain compliance regulations and procedures Assist with quality review of events created by fellow dispatchers Monitor alarms received and keep records based on unique accounts Proficiently perform administrative tasks on desktop computer and notify management of any technological issues Monitor in-house closed-circuit television (CCTV) cameras Perform dispatching duties for other locations in the event of a failure Assist in the training of dispatcher trainees Routinely test alarms, communication systems, and other devices
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Kept accurate records of all alarm activations, allowing for detailed analysis and follow-up investigations when necessary.
  • Tested equipment with customers or field associates to verify proper operation of alarm systems.

Data Center Security Specialist

Pae/ Amentum
05.2021 - 01.2022
  • Performs semi-routine preventative maintenance checks on-site to non-critical facility components Supervises the Building Monitoring System (BMS) and responds timely to semi-routine alarms according to standard operating procedures Assists more senior staff in higher facility repairs and corrective maintenance measures Follows established procedures on routine work, and requires instructions only on new assignments Coordinates with vendors to ensure maintenance activities are carried out as per requirements Supports the work order approval process for service providers on routine maintenance work, for tracking: briefing at the start of work, work during the day workday/shift, and final review of the work carried out Performs semi-routine site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts Uses acquired job skills in following operating procedures to support on-site administration Assists more senior staff with responding to on-site incidents and acts advised Collaborates with others to resolve semi-routine facility incidents
  • Developed strong client relationships through consistent communication and attentive service.

Senior System Administrator

General Dynamics
10.2019 - 06.2021
  • Creating User IDs within the system and associating these TPAM accounts with privileged Active Directory or Enclave accounts
  • Maintaining user access accounts for multiple networks at the domain level
  • Creating and maintaining restricted handling account and data files as well as provide access to resources
  • Facilitating communications with network enclaves to create service accounts, to allow for privileged account management
  • Managing approver groups to allow system owners and designated systems representatives the ability to manage password dissemination to their privileged users
  • Managing the functionality and efficiency of a group of computers running on one or more operating system
  • Performing systems administration of desktop and server systems connected to local area networks
  • Desktop system management responsibilities involving Network Access Control admission requirements
  • Providing support for implementation, troubleshooting and maintenance support for current and emerging technology IT systems
  • Providing support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices
  • Providing Tier 2 problem identification, diagnosis and resolution of problem
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Remotely monitor all enterprise wide servers, applications, systems and databases
  • Isolating and resolving hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof or escalate to next level solver group
  • Troubleshooting, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
  • Providing support to crisis events for system and application issues.
  • Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.

Senior Principle Systems Administrator

GENERAL DYNAMICS
11.2018 - 10.2019
  • Managed the functionality and efficiency of a group of computers running on one or more operating systems
  • Maintained the integrity and security of servers and systems
  • Sets up administrator, service accounts and maintained system documentation
  • Communicated with users and evaluated vendor products
  • Recommend purchases of hardware/software, coordinated installation and provided backup recovery
  • Developed and monitor policies and standards for allocation related to the use of computing resources
  • Developed and implemented testing strategies and document results
  • Provided advice and trained the end-users
  • Provided guidance and assisted leadership to less-experienced staff members, with supervisory responsibilities
  • Maintained current knowledge of relevant technologies as assigned
  • Participated in special projects as required.
  • Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
  • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

Senior Service Desk Technician (ITSD)

GENERAL DYNAMICS
05.2015 - 11.2018
  • Monitored and responded to hardware and software problems utilizing a variety of hardware and software testing tools and techniques
  • Installed and configured applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware)
  • Provided software, system troubleshooting and support assistance
  • Participated in special projects as required
  • Provided installation, maintenance, troubleshooting support of information systems applications and related peripheral hardware.
  • Created comprehensive documentation of processes and procedures to aid in training new technicians.
  • Mentored junior technicians by sharing knowledge and best practices, fostering a collaborative work environment within the team.

Junior Service Desk Technician (ITSD)

GENERAL DYNAMICS
06.2016 - 10.2017
  • Answered helpdesk hotline telephone, provided first level of resolution; escalates problem to second level when necessary
  • Provided technical support for software and hardware for WMA and Field users
  • Investigated user’s problem and identified works with IT team members to determine possible solutions to test and implement the solutions
  • Administered helpdesk technical support requests Provided training and instructions for end users on getting familiar; assists end users in maximizing use of networks and computing systems
  • Maintained confidentiality with information being stored or accessed by the end users on the network
  • Managed the General Active Directory and Office Suite tasks, including user account creation
  • Assisted the IT department with additional tasks, as needed
  • Created new Users Accounts Responded to and diagnosed problems through discussion with users
  • Ensured a timely process through which problems are controlled which includes problem recognition, research, isolation, resolution, and follow-up steps
  • Supervised operation of Helpdesk and served as focal point for customer concerns.
  • Developed knowledge base articles for common issues, enabling faster resolutions for endusers.

Junior Help Desk Technician (VOS)

GENERAL DYNAMICS
05.2015 - 05.2016
  • Created service request tickets for troubles with computers, fax machines and telephones
  • Answered incoming calls on multiple extension to provide resolutions and information on the telephony related request and issues
  • Created service request tickets via the ESMT system to document, track request and other related issues
  • Routed troubleshooting issues for malfunction of telephony hardware and phone services
  • Performed resets of voicemails on the secure and commercial phone lines
  • Created and scheduled voice conference calls for secure and commercial clients
  • Provided directory information for employees and various departments
  • Answered the DNI line to provide limited information or to take messages for the employee
  • Collaborated with technicians and other service desk providers to resolve telephony related issues to alert the proper security authority when a caller pose a threat
  • Identified and corrected performance issues
  • Collected data around every transaction and submitted it for help to users
  • Escalated unresolved issues to appropriate level
  • Install, test and configure new workstations, peripheral equipment and software
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required Worked on special assignments and projects, such as new hardware or software rollouts, and balance project work with day-to-day problem-solving responsibilities; perform routine assignments according to predetermined schedules.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.

General Mail Clerk Ii

Novitex
07.2005 - 05.2015
  • Created and maintained contact with vendors and customers to ensure timely delivery of all items
  • Interacted with logistics service providers to follow-up on product deliveries
  • Created packing list and updated shipment information in database to track deliveries
  • Organized files both manually and electronically
  • Managed paperwork associated with shipping transactions to trace and track the items
  • Monitored incoming and outgoing supplies for quantity and quality
  • Tracked internal and external inventory
  • Created incidents reports using specific formats in Microsoft Word
  • Received and assisted customers in creating purchase orders
  • Maintained contact with vendors to ensure timely delivery of items to customers
  • Contacted customers to coordinate delivery and followed-up to guarantee accuracy
  • Consulted with logistics service providers to follow-up on product deliveries
  • Received phone calls, emails, and facsimiles within the Facility Management Office
  • Ensured all visitors sign in and routed to appropriate personnel for assistance
  • Directed commercial carrier drivers to appropriate loading dock for delivery/pick-up Assisted Service Order Dispatchers with closing completed task orders
  • Completed Lock/Key and Office move meeting invitations
  • General clerical duties to include forms updates, proofreading documents, and filing
  • Assisted Program Manager with preparation and delivery of monthly deliverables to the customer Maintained Conference Room schedule
  • Completed lost mail/package searches.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.

Education

Medical Assistance

Stanford Brown Institute
Landover, MD
10.2007

High School Diploma -

Fairmont Heights High School
Fairmont Heights, MD
05.2003

Skills

  • Classified Information and Materials Security
  • Communication System Design
  • Data Entry
  • Microsoft Office 2016, Windows 7 and 10, EARRS, ESMT
  • Lotus Notes, EARRS, ESMT
  • RH- Restricted handling
  • File System Development/Maintenance
  • Message Processing Procedures
  • Microsoft Office Suite (Outlook, PowerPoint, Windows XP, Word, Excel)
  • Admin Control Panel
  • Remote Desktop
  • SAINET
  • System monitoring
  • System Upgrades
  • Technical Support
  • System updates
  • Remote Access
  • Windows administration
  • Software Installation
  • Desktop troubleshooting

Certification

Security +

Clearance Level

TS/SCI Full scope w/ Polygraph

References

Available upon request

Timeline

Alarm Monitor/Telecommunicator

Constellis
10.2021 - 12.2022

System Administrator (Tier 3)

Leidos
06.2021 - Current

Data Center Security Specialist

Pae/ Amentum
05.2021 - 01.2022

Senior System Administrator

General Dynamics
10.2019 - 06.2021

Senior Principle Systems Administrator

GENERAL DYNAMICS
11.2018 - 10.2019

Junior Service Desk Technician (ITSD)

GENERAL DYNAMICS
06.2016 - 10.2017

Senior Service Desk Technician (ITSD)

GENERAL DYNAMICS
05.2015 - 11.2018

Junior Help Desk Technician (VOS)

GENERAL DYNAMICS
05.2015 - 05.2016

General Mail Clerk Ii

Novitex
07.2005 - 05.2015

Medical Assistance

Stanford Brown Institute

High School Diploma -

Fairmont Heights High School

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Marquida Plummer