Summary
Overview
Work History
Education
Skills
Timeline
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Marquiera Mcdonald

Summary

Dynamic leader and communicator with a proven track record at Flying J Travel Center, enhancing guest satisfaction and team performance. Skilled in complaint handling and computer usage, I excel in fostering guest relations and resolving issues, significantly boosting customer loyalty and operational efficiency. Guest service professional committed to providing top-tier customer experiences. Proven track record in managing guest relations and ensuring high satisfaction levels. Known for effective team collaboration and adaptability in dynamic environments. Skilled in conflict resolution and maintaining positive atmosphere.

Overview

10
10
years of professional experience

Work History

Guest Service Lead

Flying J Travel Center
04.2022 - Current
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Trained new team members in customer service standards, hotel policies, and operational procedures.
  • Coached team members on service techniques to boost revenue and exceed customer expectations.
  • Monitored inventory levels of supplies, coordinating with vendors to restock items as necessary while controlling costs effectively.
  • Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.

Sales Associate

Conduent
07.2020 - 03.2022
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

Humana
11.2017 - 05.2020
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Cashier

Steak Escape
06.2017 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier

McAllister's Deli
01.2015 - 09.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Forest Hill High School
2607 Raymond Rd, Jackson, MS
01-2017

Skills

  • Exceptional communication
  • Guest relations
  • Complaint handling
  • Strong leadership
  • Computer skills
  • Issue resolution

Timeline

Guest Service Lead

Flying J Travel Center
04.2022 - Current

Sales Associate

Conduent
07.2020 - 03.2022

Sales Associate

Humana
11.2017 - 05.2020

Cashier

Steak Escape
06.2017 - 04.2020

Cashier

McAllister's Deli
01.2015 - 09.2017

High School Diploma -

Forest Hill High School

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Marquiera Mcdonald