Marquies Lewis
Novi
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Garden Associate
Home Depot
04.2023 - Current
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained walkways and paths throughout gardens for safe navigation.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Independently operate heavy duty machinery safely and efficiently to regularly meet quotas
- stock merchandise
- Greet customers and assisting with product selections,resolving to customer satisfaction
Customer Service/ Front End
Target
03.2022 - 05.2024
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
Customer Advocate
The Rea Estate Guru
04.2017 - 10.2022
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Inbound/Outbound Service(retention calls)
- Data Entry/Claims Adjudicator
- Clerical and administrative task(filing, sorting and distributing mail)
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
Assistant Property Manager
Caps Management
10.2006 - 04.2017
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Ensured that all rent, late fees and check charges are collected,posted and deposited in a timely manner
- Clerical and Administrative Task(filing,sorting and distributing mail)
- Handled incoming phone calls from prospective new residents and complete all paperwork
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Education
No Degree - Business
Oakland Community College
Southfield, MI06-2004
Skills
- Garden maintenance
- Critical Thinking
- Time Management
- Interpersonal Skills
- Observation and Recording Skills
- Research Skills
- Client Relations
- Conflict Resolution
- File Management
- Data Managment
- Communication Skills
- Teamwork
Certification
- Annuities Training Certificate- Various Providers.
Timeline
Garden Associate
Home Depot
04.2023 - Current
Customer Service/ Front End
Target
03.2022 - 05.2024
Customer Advocate
The Rea Estate Guru
04.2017 - 10.2022
Assistant Property Manager
Caps Management
10.2006 - 04.2017
No Degree - Business
Oakland Community College
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