Summary
Overview
Work History
Education
Skills
Timeline
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Marquies Ortiz

Bethlehem

Summary

Product Specialist dedicated to enhancing customer satisfaction through informative presentations and effective communication. Committed to high-quality product delivery and adherence to company guidelines while collaborating efficiently within a team.

Overview

8
8
years of professional experience

Work History

Product Manager

Sony
Whitehall
06.2024 - Current
  • Drafted presentations for internal review meetings and external events such as trade shows or conferences.
  • Created processes and procedures that ensure high quality products are delivered on time.
  • Performed post-launch analyses to measure success of feature rollouts.

Product Specialist

Apple
Whitehall
06.2022 - 09.2023
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
  • Worked with external representatives to address customer needs.

Cadet/Installation Technician

Best Buy
Whitehall
10.2020 - 06.2022
  • Performed job tasks while complying with company's safety procedures and guidelines.
  • Worked with team members to install and maintain equipment.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Improved operational efficiencies by managing work requests, new orders, pricing and changes while coordinating logistics to verify service dates.

Slot Attendant

Windcreek
Bethlehem
07.2018 - 03.2020
  • Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
  • Dispensed funds for machine jackpots and change for player needs.
  • Facilitated exchanges of money, credit, tickets, or casino chips to streamline guest service and enhance overall satisfaction.
  • Promoted loyalty club membership, set up accounts, and recorded customer information to boost guest engagement.
  • Maintained detailed records of monetary transactions, resolved discrepancies, and verified fund accuracy with accounting staff to ensure operational integrity.
  • Conducted troubleshooting and diagnostic procedures to locate source of malfunctions.

Education

BBA - Business Marketing

DeSales University
Center Valley, PA
06-2023

High School Diploma -

Liberty High School
Bethlehem Pa
06-2016

Skills

  • Product roadmapping
  • Stakeholder Engagement
  • Problem resolution
  • Problem Solving
  • Team Collaboration
  • Multitasking
  • Verbal communication
  • Attention to Detail

Timeline

Product Manager

Sony
06.2024 - Current

Product Specialist

Apple
06.2022 - 09.2023

Cadet/Installation Technician

Best Buy
10.2020 - 06.2022

Slot Attendant

Windcreek
07.2018 - 03.2020

BBA - Business Marketing

DeSales University

High School Diploma -

Liberty High School
Marquies Ortiz