Marquies Ortiz
Bethlehem
Summary
Product Specialist dedicated to enhancing customer satisfaction through informative presentations and effective communication. Committed to high-quality product delivery and adherence to company guidelines while collaborating efficiently within a team.
Overview
8
8
years of professional experience
Work History
Product Manager
Sony
Whitehall
06.2024 - Current
- Drafted presentations for internal review meetings and external events such as trade shows or conferences.
- Created processes and procedures that ensure high quality products are delivered on time.
- Performed post-launch analyses to measure success of feature rollouts.
Product Specialist
Apple
Whitehall
06.2022 - 09.2023
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Worked with external representatives to address customer needs.
Cadet/Installation Technician
Best Buy
Whitehall
10.2020 - 06.2022
- Performed job tasks while complying with company's safety procedures and guidelines.
- Worked with team members to install and maintain equipment.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Improved operational efficiencies by managing work requests, new orders, pricing and changes while coordinating logistics to verify service dates.
Slot Attendant
Windcreek
Bethlehem
07.2018 - 03.2020
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Dispensed funds for machine jackpots and change for player needs.
- Facilitated exchanges of money, credit, tickets, or casino chips to streamline guest service and enhance overall satisfaction.
- Promoted loyalty club membership, set up accounts, and recorded customer information to boost guest engagement.
- Maintained detailed records of monetary transactions, resolved discrepancies, and verified fund accuracy with accounting staff to ensure operational integrity.
- Conducted troubleshooting and diagnostic procedures to locate source of malfunctions.
Education
BBA - Business Marketing
DeSales University
Center Valley, PA06-2023
High School Diploma -
Liberty High School
Bethlehem Pa 06-2016
Skills
- Product roadmapping
- Stakeholder Engagement
- Problem resolution
- Problem Solving
- Team Collaboration
- Multitasking
- Verbal communication
- Attention to Detail
Timeline
Product Manager
Sony
06.2024 - Current
Product Specialist
Apple
06.2022 - 09.2023
Cadet/Installation Technician
Best Buy
10.2020 - 06.2022
Slot Attendant
Windcreek
07.2018 - 03.2020
BBA - Business Marketing
DeSales University
High School Diploma -
Liberty High School