Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Marquindra Mills

Marquindra Mills

Insurance Sales Agent
Houston,TX

Summary

Insurance professional with comprehensive understanding of Property and Casualty policies. Proven ability to navigate complex insurance requirements and deliver optimal solutions. Known for fostering teamwork and achieving results in dynamic environments. Expertise in underwriting and policy management.

Overview

7
7
years of professional experience

Work History

Insurance Customer Service Representative

Progressive Insurance
09.2019 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Managed over 50 customer calls per day.

Insurance Sales Agent

Progressive Insurance
04.2023 - 06.2024
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Managed over 50 customer calls per day.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas

Insurance Sales Agent

State Farm Insurance Inc
10.2022 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Dominos Pizza Inc.
01.2018 - 08.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Sterling High School
Houston, TX
06.2018

Skills

  • Professional Telephone Demeanor
  • Call Center Operations
  • Time Management
  • Sales Expertise
  • Sales and Upselling
  • Problem-Solving Ability
  • Active Listening
  • Call Volume and Quality Metrics
  • Critical Thinking
  • Process Transactions
  • Research
  • Managing Multiple Tasks
  • Reading Comprehension
  • Typing
  • First-Tier Technical Support

Timeline

Insurance Sales Agent

Progressive Insurance
04.2023 - 06.2024

Insurance Sales Agent

State Farm Insurance Inc
10.2022 - 04.2023

Insurance Customer Service Representative

Progressive Insurance
09.2019 - Current

Customer Service Representative

Dominos Pizza Inc.
01.2018 - 08.2018

High School Diploma -

Sterling High School
Marquindra MillsInsurance Sales Agent