Marquindra Mills
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
In Home Attendant Services
09.2019 - 07.2023
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Managed over 50 customer calls per day.
Insurance Sales Agent
TTEC
04.2023 - 06.2023
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Managed over 50 customer calls per day.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Customer Service Representative
Sitel
10.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Dominos Pizza Inc.
01.2018 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Sterling High School
Houston, TX06.2018
Skills
- Professional Telephone Demeanor
- Call Center Operations
- Time Management
- Sales Expertise
- Sales and Upselling
- Problem-Solving Ability
- Active Listening
- Call Volume and Quality Metrics
- Critical Thinking
- Process Transactions
- Research
- Managing Multiple Tasks
- Reading Comprehension
- Typing
- First-Tier Technical Support
Timeline
Insurance Sales Agent
TTEC
04.2023 - 06.2023
Customer Service Representative
Sitel
10.2022 - 04.2023
Customer Service Representative
In Home Attendant Services
09.2019 - 07.2023
Customer Service Representative
Dominos Pizza Inc.
01.2018 - 08.2018
High School Diploma -
Sterling High School
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