Marquindra Mills
CUSTOMER SERVICE
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
In Home Attendant Services
09.2019 - 10.2024
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Managed over 50 customer calls per day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Insurance Sales Agent
TTEC
04.2023 - 10.2023
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Sold auto, home, and other various insurance products to individuals/
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Sitel
10.2022 - 04.2023
- Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Resolved customer concerns with empathy, resulting in increased loyalty and repeat business.
- Offered assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Dominos Pizza Inc.
01.2018 - 08.2018
- Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Sterling High School
Houston, TX06.2018
Skills
- Customer Service:
- Active Listening
- Time Management
- Communication and Empathy
- Team Leadership
- Problem-Solving
- Call center experience
Languages
English
Native or Bilingual
Timeline
Insurance Sales Agent
TTEC
04.2023 - 10.2023
Customer Service Representative
Sitel
10.2022 - 04.2023
Customer Service Representative
In Home Attendant Services
09.2019 - 10.2024
Customer Service Representative
Dominos Pizza Inc.
01.2018 - 08.2018
High School Diploma -
Sterling High School
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