Marquis Alexander
Buffalo,NY
Summary
Results-oriented achiever driven to exceed expectations in all areas. Talent for taking on new challenges, whether physical or mental, and inspiring team members to go above and beyond. Proven Master Barber at Signature Cutz, adept in precision haircutting and client consultations, significantly boosted client retention through exceptional service and interpersonal abilities. At Outokumpu American Brass, enhanced productivity by optimizing workflows. Demonstrated strong leadership, mentoring, and with a results-driven approach, ensured customer satisfaction and safety. History of increasing business revenue, satisfying customers and keeping employee morale high. Well-versed in cleaning, sanitizing, organization, compliance, and business management.
Overview
25
25
years of professional experience
Work History
Master Barber
Signature Cutz
Buffalo, NY
09.2012 - Current
- Kept business compliant with applicable government standards.
- Styled hair according to customer preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Managed business customer service, responding to requests and concerns promptly.
- Completed full and partial shaves with clippers and standard and straight razors.
- Built rapport with clients through active listening skills, understanding their preferences, needs, and expectations.
- Educated clients on appropriate aftercare procedures as well as recommended products suitable for their hair type and needs.
- Resolved client concerns or complaints promptly with diplomacy and professionalism to maintain strong relationships.
- Performed inventory management duties to ensure adequate stock levels of supplies and products at all times.
- Enhanced client satisfaction by providing personalized and precise haircuts, shaves, and grooming services.
- Ensured compliance with state licensing requirements by adhering to sanitation standards and maintaining up-to-date certifications.
- Contributed to a positive workplace culture by fostering teamwork, communication, and professionalism among colleagues.
- Boosted repeat business rates through consistent delivery of high-quality results tailored specifically to each individual''s preference.
- Stayed current on industry trends by attending workshops, trade shows, and continuous education courses.
- Developed a loyal clientele base through exceptional customer service and attention to detail.
- Mentored junior barbers on proper techniques, product usage, and client interaction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Managed complex appointment schedule for high-volume client base.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Maintained regular client list and successfully handled walk-in customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Industrial Copper Caster
Outokumpu American Brass
Buffalo, NY
10.1999 - 09.2010
- Managed multiple projects simultaneously, effectively prioritizing tasks while meeting stringent deadlines and quality expectations.
- Maintained a safe working environment by enforcing strict adherence to safety regulations and guidelines.
- Conducted thorough failure analysis investigations, identifying root causes, and implementing appropriate corrective actions to prevent recurrence in future castings operations.
- Resolved technical issues promptly, minimizing disruption to production schedules and maintaining customer satisfaction levels.
- Ensured consistent output quality through rigorous inspection, testing, and documentation procedures.
- Trained new employees on various aspects of the casting process, ensuring their seamless integration into the team.
- Coordinated cross-functional teams in order to meet project deadlines without compromising on quality standards.
- Increased productivity by streamlining workflows and optimizing equipment usage in the casting process.
- Performed visual and physical inspections of finished products to check quality.
- Operated equipment such as cranes, forklifts and pallet jacks.
- Identified and labeled parts to keep areas organized and productivity high.
- Clamped, secured and cleaned casting molds.
- Poured and regulated flow of molten metal into molds and forms to produce ingots or other castings.
- Continuous lifting of large powdered graphite bags that were 80lbs each.
Education
None - General Studies
Erie Community College
Buffalo, NYHigh School Diploma - Mathematics
Buffalo Traditional School
Buffalo, NY06.1998
Skills
Customer safety
Verbal communication strength
Cleaning and sanitation
Hairstyles knowledge
Team Collaboration
Professional manner
Precision haircutting
Client consultation
Upselling Services
Sanitation Practices
Interpersonal abilities
Accurate money handling
Client Consultations
Opening and closing procedures
Equipment Maintenance
Quick Learner
Customer service excellence
Advanced communication skills
Highly motivated self-starter
Strong leader
Outstanding client retention
Mentoring and training
Networking expertise
Problem-Solving
Attention to Detail
Active Listening
Adaptability and Flexibility
Timeline
Master Barber
Signature Cutz
09.2012 - Current
Industrial Copper Caster
Outokumpu American Brass
10.1999 - 09.2010
None - General Studies
Erie Community College
High School Diploma - Mathematics
Buffalo Traditional School