Summary
Overview
Work History
Education
Skills
Timeline
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Marquis Banks

Jacksonville,FL

Summary

Conscientious Customer Service Specialist with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

5
5
years of professional experience

Work History

Fulfillment Associate

Amazon
Jacksonville, FL
10.2021 - Current
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Cross-trained new associates on picking and filling orders for warehouse products.
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Maintained compliance with company safety policies and called violations to attention of management
  • Maintained compliance with company safety policies and called violations to attention of management.

Customer Service Manager

Furtherance PLLC
Jacksonville, FL
10.2019 - 08.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Concrete Cutter

Speedy Concrete Cutting
Jacksonville, FL
03.2017 - 10.2019
  • Shoveled materials such as dirt, gravel and asphalt.
  • Maintained clean, safe worksite for team safety and to help keep projects on-track.
  • Set wood and other forming materials to prepare for concrete pours.
  • Wore correct clothing and protective equipment for jobs.
  • Mixed, spread and patched concrete to specifications.
  • Created specific finishes on poured concrete.
  • Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
  • Applied concrete fabrication techniques to achieve desired project specifications, quality and code standards.

Education

High School Diploma -

Robert E Lee High School
Jacksonville, FL
06.2015

Skills

  • Inventory Auditing
  • Order Picking Skills
  • Invoice Verification
  • Fulfillment Processing
  • Work Prioritization
  • Excellent Communication
  • Critical Thinking
  • Customer Service
  • Customer Preferences
  • Reading Comprehension
  • Appointment Scheduling Software
  • Quality Assurance and Control

Timeline

Fulfillment Associate

Amazon
10.2021 - Current

Customer Service Manager

Furtherance PLLC
10.2019 - 08.2021

Concrete Cutter

Speedy Concrete Cutting
03.2017 - 10.2019

High School Diploma -

Robert E Lee High School

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Marquis Banks